Caresa G - Technical Account Manager, BigCommerce

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Network Power<100 people

Roles

🔥50%

Startup Founder

✔️50%

✨50%

Business Owner

Geos

Work Background

BigCommerceTechnical Account Manager

Jun. 2021

KhorosTechnical Account Manager

Apr. 2020 - Apr. 2021

Keet HealthQuality Assurance Engineer

May. 2019 - Apr. 2020Austin, Texas AreaAutomated and manual testing of software. Bug isolation. Tracking bugs for Product and Engineering. Communication with multiple teams to assist in documentation and WalkMe plugin for Zen Desk. Cypress.io

ThinkfulFull-stack Development Student

Feb. 2018 - Apr. 2020Austin, Texas Area

Drivve, Inc.Professional Services Manager

May. 2016 - Jan. 2018Austin, Texas AreaOversees implementation and development of projects and ensure customer satisfaction. Discusses technical and non-technical aspects with end-users and resellers of software in a B2B environment. Develops strong relationships with customers, works with sales and technical teams to deliver installations on time and within budget. Implements training for end users and creates documentation for distribution within end users organization. Increased Professional Services Revenue by 50% while in my position.

Drivve, Inc.Support Specialist

Oct. 2014 - Mar. 2016Austin, Texas AreaProvides Tier II Technical Support for a successful startup via phone and email communication. Creates tickets for Development with great detail and clarity. Acts as an advocate for end users taking ownership of issues seeing them through to their resolution. Write basic SQL and REGEX for text recognition software and ODBC connectors. Successfully oversees installations of a suite of products for multiple large implementations. As a product expert in one of our core products, I provide advanced technical training to resellers and partners in the deployment and support of the product.

MakerSquareWeb Development Student

Apr. 2014 - Aug. 2014Worked 60+ hours per week at an immersive boot-camp. Used Ruby, Rails, JavaScript, HTML/CSS, and JQuery to create Web applications.

Mood MediaProject Manager

Apr. 2013 - Jan. 2014Successfully managed the installation of audio visual equipment and drive-thru systems for several large national accounts. Managed up to 60 projects at one time with completion dates ranging from 2 weeks to one year. Communicated with multiple vendors and contractors to ensure projects completed on time and within budgets ranging from 2k-100k. Work with internal sales and engineering teams to meet client expectations. Maintained several proprietary databases to the highest degree of accuracy. Negotiated labor rates for 60+ sub-contractors in one period and approved invoices in keeping with strict profit margins. Maintained excellent customer relationships. Handle escalations and developed creative solutions for problems that arose with installations.