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Work Background
FDM GroupIT Project Manager
Nov. 2021United StatesTranslated business needs into technical requirements to implement projects solving specific problems and driving tangible value.
• I understood business needs and identified key Stakeholders.
• After defining clear objectives, I then prioritized requirements and created project plans which translated technical requirements.
• I was involved in Quality Assurance (QA), risk assessments which led to 35% decrease in critical incidents and system downtime.
• I communicated and documented, validated, and test planned, deployed, and monitored projects.
• I gave and received feedback regarding the projects and focused on continuous improvement.
Led cross-functional teams which included architects and developers to successfully deliver critical software upgrades and project migrations, using a hybrid methodologies, Agile and Waterfront. The result was a 80% improvement in system performance.
• I worked on cross functional teams and helped define clear objectives for Tosca Migration and Tosca upgrade.
• Encouraged Collaborations, removed impediments, focused on continuous improvement.
• Led by example by being responsive to change, receptive to feedback, and maintained collaborative with the team.
Spearheaded integration of software, data bases and OSV meeting Tosca's defined needs in support of strategic goals.
• Assessed current state and created an integration Road Map.
• Engaged Key Stakeholders and selected Integration technologies.
• I assisted with transformation, compliance, testing and quality Assurance (QA)
• Monitored testing performance to identify inefficiencies and determine performance levels.
• Achieved a 95% on-time project delivery rate over the past two years, exceeding industry benchmarks.
VirufyProject Management Officer
Jul. 2021 - May. 2022San Francisco Bay AreaUsed my experience to define company policies on how to conduct projects and provide support or guidance for leaders overseeing projects within the organization. • Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns.
• Liaised with team to define project scope, timelines, resources, and requirements.
• Prepared overall project plan and controlled delivery of individual elements.
• Led strategic decision-making in situations with limited information and tight time constraints.
CitizensProject Manager
Oct. 2016 - Nov. 2021Boston, Massachusetts, United StatesLed Strategic Projects • Oversaw and managed the implementation of critical projects within the bank's Transformation Program, which included a portfolio of 15 projects with a combined budget of $10 million. Delivered these projects on average 10% under budget and 15% ahead of schedule, leading to significant cost savings and a competitive advantage.
• I made strategic decisions in situations with limited information and tight time constraints.
• Ensured alignment of projects with the company's broader strategic goals and objectives by conducting regular assessments. This strategic alignment led to a 25% increase in customer satisfaction and a 30% improvement in market share.
• I assessed that the projects I worked on aligned with the company's broader strategic goals and objectives.
SunTrustSales and Customer Service Manager
May. 2014 - Sep. 2016Hilton Head Island, South Carolina AreaDiscovered ways to decrease expenditures to preserve financial health of organization. • Helped preserve the financial health of an organization by conducting a thorough analysis of all expenses to identify areas where cost reductions can be made. This involved reviewing financial statements, budgets, and expense reports. This initiative resulted in a 15% reduction in operational expenses within the first year.
• Implemented a system for tracking and monitoring expenses in real-time. This helped identify overspending or areas where costs are escalating resulting in a 20% decrease in wasteful spending.
• Develop detailed budgets and financial forecasts to plan for future expenditures and avoid unexpected financial challenges.
Regions BankBranch Service Manager
Mar. 2010 - May. 2014Hilton Head Island, South Carolina AreaHelped management keep branch operations compliant with bank policies. • Conducted 25 regular compliance audits at branch locations to assess adherence to bank policies. Ensured the audits were thorough and well-documented.
• Managed records of 50 employee training and certifications related to compliance, including certifications for tasks like anti-money laundering (AML) and Know Your Customer (KYC) procedures.
• Conducted 15 training sessions for branch staff to educate employees on policy updates and changes, ensuring full awareness of the bank's policies and procedures.
• Utilized monitoring tools and software to track transactions and activities at the branch level, helping identify 30 unusual or suspicious transactions that required further investigation.
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