Kadi Schenk - Technical Configuration Analyst, Marsh McLennan

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Work Background

Marsh McLennan AgencySupervisor, Technical Configuration Analysts

Feb. 2022Conshohocken, Pennsylvania, United StatesManage a team of configuration analysts responsible for the onboarding activity, renewal processes and ongoing support for clients on various benefits administration platforms. Provide technical training to regional software users. Partner with development teams to provide feedback on application performance to enhance product refinement. Develop training materials, procedures and organize in-house workshops. Mentor peers in process and technical issues and effectively communicate with team members, internal customers and external customers relating to project status, delivery dates and project risks in a professional matter. Conduct annual team performance reviews and promote team member growth and development.

Marsh McLennan AgencySr. Technology Support Specialist

Apr. 2017 - Jan. 2022RemoteProvide training and support to regional technology consultants. Work as liaison between consultants, development teams, and technology partners to resolve system issues. Provide detailed instructions on all future system updates and releases.

Marsh McLennan AgencyImplementation Configuration Analyst

Nov. 2015 - Apr. 2017King of Prussia, PAAccountable for all client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, worksheets, confirms, and inbox requests Analyze technical requirements, test plans, training materials and procedure documents Execute test plans and test case scenarios to ensure requirements are being met Perform data manipulation, mapping, conversions, and validations utilizing internal systems, external files, Access, and Excel Participate and/or facilitate meetings with clients, carriers and other internal departments

Marsh McLennan AgencyEDI Coordinator

Aug. 2015 - Dec. 2016King of Prussia, PA-Oversee interface projects, provide technical support, and facilitate completion of EDI configuration. -Communicate and coordinate with internal team members, external vendors and carriers related to interface projects. -Develop and maintain relationships with external vendors, third parties and carriers. -Coordinate testing with third parties for interfaces during renewal and special projects. -Research escalations from internal and external team members for ongoing issues -Review standard and complex EDI files -Resolve data discrepancies from interfaces -Proactively identify and resolve risks and provide proper escalation for high level resolutions. -Maintain best practices and proactively recommend opportunities for efficiency improvements. -Coach and train internal members of the benefit administration team on best practices and client-specific knowledge. -Participate and/or facilitate meetings with clients, carriers and other internal departments.

AppleSenior Advisor

Apr. 2015 - Aug. 2015Greater Philadelphia AreaProvided support from iPhones to iPads to MacBooks to desktop Macs. As the customers’ first point of contact, I was the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. Listened to customers and used my technical expertise, creativity, and passion to meet their needs — and remind them that behind great products were amazing people.

AflacDistrict Sales Coordinator

Feb. 2007 - Feb. 2015Greater Philadelphia AreaAflac specializes in helping individuals deal with an unexpected health event, whether its caused by an accident or illness, we step in to help you and your loved ones. When a health event occurs, the moment is all that counts. It usually happens suddenly and can turn lives upside down, with the ramifications felt throughout the workplace and home.

CyberEagle ConsultingBusiness Analyst

Aug. 2010 - Dec. 2014Broomall, PAContract-based consultant for IT firm to include business analysis, web development, remote technical support, LAN/WLAN installation and support software testing and quality assurance. • White-box, grey-box, destructive and GUI testing for confidential global company. • Analyze user data requirements for compliance with Healthcare Reform and PII. • Troubleshoot and resolve web application issues escalated from customer support and other departments with a 100% success rate. • Created HTML email templates, social media pages and newsletters for e-mail marketing campaigns. • Set up FTP procedures to transfer multiple forms of files within the organization. • Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase. • Prepared technical architecture proposals for enhancements and integration of existing third party software systems. • Installed, upgraded and maintained LAN/WLAN to comply with all federal and local laws including HITECH, HIPAA, FCRA, GLB, PCI and COPPA.

State Farm InsuranceOffice Manager

May. 2008 - Aug. 2010I helped clients to see the big picture of the insurance world and made any professional recommendations on eliminating gaps in coverage or financial exposures. During this economy it's not just what you're paying for; it’s what you get for what you’re paying for, a personalized yet professional experience.

SprintStore Manager, Philadelphia Region

Jul. 2002 - Nov. 2006Responsible for the daily operation of the store. Consistently analyzed company acceptable P&L levels including labor, sales and cost control. Maintain records of inventory, tracking sales, and maintaining stock levels at all times. Requesting additional stock items when low from other locations. Exceeded initial activations target by 294%. Annual sales averaging $1,018,000.