Ole CommunicationsNetwork Support Technician
Aug. 2018 - Feb. 2022Miami, FloridaPlayed a key role in planning, coordinating, and successfully implementing various network projects, upgrades, and migrations.
Provided exceptional support to a workforce of 200+ employees, resolving general troubleshooting issues, efficiently reimaging PCs, and conducting timely repair or replacement of IT hardware,
Prioritized tickets based on urgency and impact, and escalated critical issues