Truckstop.comSenior Director, Payments Operations
Mar. 2021 - Dec. 2023Phoenix, Arizona, United States · RemoteDe Facto General Manager
Led the strategic and operational management of Truckstop's Payments ecosystem, focusing on innovative product strategy and operational efficiency in the FinTech domain. Orchestrated collaboration across various product teams to enhance cross-sell opportunities and develop new value propositions. Managed a team of 115, including 6 direct reports, overseeing the processing of up to 4,000 invoices daily and ensuring robust risk management practices. Key Achievements: - Revenue & Profitability Enhancement: Engineered a 96% year-over-year revenue growth and maintained stable profit margins through strategic agile methodologies and accelerated product enhancements.
- Operational Efficiency: Attained a 55% increase in transaction volume while concurrently decreasing operational costs by implementing effective process improvement initiatives.
- Strategic Product Development: Championed the development and operational management of the Payments ecosystem, significantly amplifying cross-sell opportunities and enhancing product line value.
- Risk Management Leadership: Revolutionized system efficiency and reliability with a comprehensive risk management framework, focusing on credit, collections, disputes, and underwriting.
- Team Transformation & Performance: Transformed team dynamics, resulting in a 130% boost in productivity and a notable decrease in employee turnover, emphasizing high-performance and effective team management.