Frank Bria - Operations Manager/GM, BSG

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C-level Executive

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Work Background

Truckstop.comSenior Director, Payments Operations

Mar. 2021 - Dec. 2023Phoenix, Arizona, United States · RemoteDe Facto General Manager Led the strategic and operational management of Truckstop's Payments ecosystem, focusing on innovative product strategy and operational efficiency in the FinTech domain. Orchestrated collaboration across various product teams to enhance cross-sell opportunities and develop new value propositions. Managed a team of 115, including 6 direct reports, overseeing the processing of up to 4,000 invoices daily and ensuring robust risk management practices. Key Achievements: - Revenue & Profitability Enhancement: Engineered a 96% year-over-year revenue growth and maintained stable profit margins through strategic agile methodologies and accelerated product enhancements. - Operational Efficiency: Attained a 55% increase in transaction volume while concurrently decreasing operational costs by implementing effective process improvement initiatives. - Strategic Product Development: Championed the development and operational management of the Payments ecosystem, significantly amplifying cross-sell opportunities and enhancing product line value. - Risk Management Leadership: Revolutionized system efficiency and reliability with a comprehensive risk management framework, focusing on credit, collections, disputes, and underwriting. - Team Transformation & Performance: Transformed team dynamics, resulting in a 130% boost in productivity and a notable decrease in employee turnover, emphasizing high-performance and effective team management.

Truckstop.comDirector of Risk Management

Jan. 2021 - Mar. 2021Phoenix, Arizona, United StatesIn the initial phase of my role at Truckstop, I led the Risk Management division, focusing on the strategic refinement of credit, collections, underwriting, and compliance processes. My goal was to enhance the carrier payment experience, balancing stakeholder satisfaction with profitability. Key Responsibilities: - Process Optimization: Restructured underwriting processes to improve customer experience while ensuring appropriate compliance and financial risk tolerances. - Risk Management Strategy: Implemented robust risk management practices, aligning them with company-wide goals in underwriting, credit, compliance, and collections. - Team Leadership: Guided a dedicated team in optimizing financial transaction processes, promoting efficiency and security.

Digital CX GroupGeneral Manager

Oct. 2017 - Jan. 2021Cave Creek · RemoteLed the charge in a $12M management training startup, focusing on strategic rollout and team leadership. Responsibilities included overseeing new product rollouts, content development, and go-to-market strategies, along with directing an operations team consisting of 8 direct and 25 indirect reports. • Revenue Growth: 2x growth in one year while reducing labor hours by redesigning the program’s SOPs. • Increased Customer Satisfaction: Enhanced customer satisfaction metrics by implementing and redesigning (OKRs) across customer support and implementation teams.

Nomis SolutionsVice President, Product

Feb. 2016 - Oct. 2017San Bruno, CA · RemoteProduct Management and Business Development for Digital Transformation. Led the executive charge in a startup setting to integrate analytic sales enablement tools into the market, focusing on global banking clients. Developed omnichannel sales strategies and tailored solutions, enhancing customer-bank interactions in the mortgage sector. Achieved successful 0-1 product rollout with a strong emphasis on transparency and structure with ML-based software. • Sales Efficiency: Halved sales cycles and boosted revenue through strategic consultative sales approaches. • Global Product Implementation: Successfully launched digital transformation and sales enablement products across three continents by repositioning a poorly performing product. • Client Profitability Enhancement: Elevated profit margins of banking clients in two continents by deploying analytic decision-making software that enriched client data and strengthened price negotiation capabilities.

U.S. BankRisk and Fraud Operations

Oct. 2014 - Jan. 2016Gilbert, Arizona, United StatesSpearheaded the development of an innovative analytic framework for the bank's online account opening process, focusing on optimizing fraud prevention and data cost efficiency. Collaborated with cross-functional teams in risk, marketing, sales, and compliance, managing the strategy from conceptualization to implementation. This framework, instrumental in enhancing the bank's operational efficiency, is still actively used. • Optimized Operational Costs: Designed and implemented an innovative analytic framework that optimized costs for account approvals, only spending money on data that was needed for marginal applications. • Operational Efficiency: Revolutionized the account opening process, reducing manual processing from 100% to 23%, thereby minimizing errors and labor costs through a data-driven approach.

EarnixSenior Director, Product

Nov. 2012 - Sep. 2014Greater New York City Area · RemoteProduct Management and Business Development Recruited to expand the banking business within a primarily insurance-focused software company. Tasked with identifying and solving banking challenges through sophisticated analytical software, often communicating complex technological concepts to bank staff. Worked in a lean startup environment to drive technology transformation projects across banks on four continents. Advanced ML-based software. • Market Expansion: Successfully introduced the banking solution to three new regions, resulting in a 500% increase in banking client base and generating $1.5M in revenue within 18 months. • Innovative Solutions: Spearheaded the implementation of risk-based pricing and predictive modeling software, notably enhancing the market share and profitability of a mortgage department in an Indian bank. • Strategic Evangelization: Promoted and implemented advanced pricing optimization, marketing assessments, and customer-centric ML-based decisioning systems in retail banks globally, leading to a successful 0-1 product rollout.

TowerGroup (A Corporate Executive Board Company)Research Director

Mar. 2011 - Nov. 2012Greater Boston AreaI managed $600k in annual subscription revenue and a client portfolio of 18+ advanced analytics software companies. Directed CIO peer group for Top 50 banks producing $400k+ AR. Published advanced banking industry analytics research.

CoreLogicMortgage Analytics Consultant

Mar. 2010 - Mar. 2011Gilbert, Arizona, United StatesHere, I established data architecture for variable reduction in consumer credit data reporting and designed analytic framework for prediction of distressed mortgage outcomes. Developed payment optimization, risk modeling, mortgage modification, and loss mitigation strategies.

Response AnalyticsSenior Vice President Product Management & Co-Founder

Sep. 2006 - Mar. 2010Scottsdale, ArizonaIn this position, I managed high-level global client relationships while driving $1.5M revenue growth and boosting engine performance 17% within 2 years for a startup organization.

SAP Khimetrics, Inc.Director of Client Solutions

Jun. 2004 - Mar. 2006Scottsdale, ArizonaSpearheaded product and science for price optimization software aimed at top 100 financial institutions. Led cross-functional team of 20 associates focused on financial services functions. Designed Khimetrics price optimization method for financial services later becoming first generation product for SAP. Managed client relationships for five of top 15 U.S. banks. Conveyed assessment and conclusions to senior executives. Oversaw financial services division through eventual acquisition by SAP AG. Key Contribution: • Invented unique optimization algorithm locating best auto loan interest rates across 9,000 pricing cells while complying with multiple business constraints. • Redesigned sales process for one of largest indirect auto lenders in United States increasing profitability by 5%. • Built sales pipeline from 0 to more than 65 banks producing $3M in revenue within 12 months.