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Network Power<100 people
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Work Background
PVH Corp.Creative Operations Director
Sep. 2023Amsterdam, North Holland, Netherlands
PVH Corp.Senior Manager Creative Operations
Nov. 2021Amsterdam, North Holland, Netherlands
OLIVER AgencyCreative Services Director
Feb. 2018 - Nov. 2021Rotterdam Area, Netherlands- Overseeing the work-flow and quality of output for the Rotterdam team.
- Working with European Operations Director and Rotterdam Design Director to build / review the studio team structure and skill requirements.
- Focus on value added Ops systems and initiatives that provide deliverables and techniques which formulate planning processes, including structure, resource management and talent acquisition. - Manage resource utilisation and liaise with Hamburg/global production portal teams for peaks volume periods of work or when the appropriate skill-sets not available onsite or locally.
- Review time-sheets and utilisation to help plan and ensure resource levels are aligned to volumes requirements.
- Ensure that the team have all required resources and necessary equipment to perform duties.
- Escalation point for issues at job/project WIP stages before they become an issue.
- Manage expectations through providing education in relation to design/construction ‘limitations and/or restrictions’
- Oversee the smooth on-boarding of new team members.
- Ensure all team members adhere to U-studio processes, policies and guidelines.
- Develop and evolve methodologies to remove frustrations and enhance the ‘user’ experience.
- Manage and support the Creative Services Managers and Project Managers in every aspect of their role to ensure optimum performance levels are sustained.
OLIVER AgencyCreative Services Manager (Operations and Delivery)
May. 2017 - Feb. 2018Rotterdam Area, Netherlands- Responsible for managing the production and delivery process and operations functions for all creative projects submitted through the Studio.
- Key driver for the creative delivery engine across digital and integrated campaigns and Projects.
- Responsible for the investigation, and translation of client briefs into a feasible, cost efficient creative solutions to deliver cross platform projects and using smart operational processes and workflow management.
Ogilvy & Mather South AfricaHead of Delivery - gloo@ogilvy
Aug. 2016 - Apr. 2017Cape Town Area, South Africa- Manage day-to-day operations and escalations.
- Drive daily operational tasks internally and ensure all projects remain on track.
- Provide training and guidance to team members as well as educating other departments in digital delivery process.
- Drive and implement quarterly resource planning for all departments within G@O.
- Manage staff reviews on a quarterly basis.
- Plan, assist and help guide team members through a personal growth plan, whilst aligning personal
growth plans with Company’s business objective.
- Understand and drive process optimization to ensure all departments are accessed and managed
(resources) correctly.
- Working with leads in each department (print, media, PR, customer activations, TV) within Ogilvy Cape Town to establish ways of working that connect digital advertising & production with traditional advertising and customer activations. - Establishing and managing resource budget conversations and planning with each department. - Escalations from clients as well as other departments on any delivery concerns.
Titan Digital Pty LtdProject Management Team Leader
Jul. 2015 - Jul. 2016Cape Town- Manage day-to-day operations and client escalations.
- Drive daily operational tasks internally and ensure all projects remain on track.
- Provide training and guidance to team members on a continuous basis, based on targets as well as personal development of each individual.
- Ensure training is implemented in daily tasks with effective monitoring of staff.
- Provide guidance to the team for more complex development or design specifications.
- Assist HOD in recruitment processes of new team members as well as in creating and implementing staff contingencies and staff retention programs.
- Manage staff reviews on a quarterly basis.
- Plan, assist and help guide team members through a personal growth plan, whilst aligning personal growth plans with Company’s business objective.
- Develop, plan and implement strategies to ensure targets are met.
- Define, create and implement process changes to ensure optimal productivity is maintained and targets are met.
- Quality check projects before and after completion and make suggestions for improvements.
- Assist each project manager with more technical queries and explanations for projects. - Communicating with development teams’ team leaders in both Cebu and India to ensure any project clarifications needed are resolved quickly to avoid time delays.
- Create and send reports necessary to keep senior management abreast of team developments and targets reached on a continuous basis.
Titan Digital Pty LtdDigital Project Manager
Oct. 2014 - Jun. 2015Sea Point, Cape Town- Responsible for the direction of large projects (up to 50 projects) with major sub-projects or a program of interrelated projects ensuring: integration, coordination, timing and consistency of process throughout.
- Delivery of projects within scope, time and budget.
- Prepare and update project plans and produce SOW’s and work plans.
- Manage client expectations throughout the project and communicate plans and project status transparently and regularly to the client.
- Plan, track, control and report on projects based on defined process.
- Manage risk and scope through the project.
- Manage all project related documentation.
- Perform effort/cost estimates for projects as well as additional work added after the project is closed.
- Drive day-to-day prioritisation of work operations, projects and scope, troubleshoot reported issues and create new processes to improve/maintain quality control.
- Coordinate and manage the day to day efforts of the creative team, including digital art directors, creative and media managers, web traffic and search specialists, development teams and technical staff.
- Manages cross-functional project teams, identify resources needed, assign and prioritize tasks/responsibilities and ensure deadlines are met.
- Perform impact analysis of site/application changes across various components.
- Assist with development direction as well as conduct extensive QA and UX testing upon completion of development, to ensure excellent user experience.
RetailTribeHead of Digital Strategy and Development
Jan. 2013 - Sep. 2014Stellenbosch- Defining and driving the long term digital communications strategy.
- Detailing how content plans and campaigns will be delivered across multiple digital platforms.
- Provide support for- and managing projects pertaining to the updating/upgrading of existing CRM, to ensure customers are managed effectively.
- Managing technical development projects pertaining to Online Content Strategies, including a custom built CMS, Online Notice Boards, first roll out of future e-commerce platforms.
- Planning and managing technical development projects for online communications platforms and infrastructure.
- Working closely with cross functional teams (Sales, Creative, and Customer Management teams) while defining, designing and executing strategic plans and marketing campaigns to ensure success.
- Tracking user feedback and customer satisfaction to measure engagement of new and existing functions.
- Motivating diverse team to contribute, achieve, improve performance and to develop their talents including:
o Encouraging interdepartmental dialogue to improve overall communications.
o Imparting and applying knowledge and sharing information and expertise with team.
o Dealing with cultural and intellectual diversity and integrating work activities within a diverse group.
o Recruitment and selection, labour relations, conflict management, dismissal and enforcing of company policies and standards.
o Career planning and creating of development opportunities and for moving between departments to experience growth.
- Reporting directly to CEO on set targets accomplished within each quarter, staff development, growth and budgetary requirements as well as planned and approved technical development projects pertaining to the improvement and strategic growth of Marketing Communications.
- Extensive multi-tasking and remaining focussed during the daily coordination of various different activities and operations.
RetailTribeDigital Publications Manager
Jun. 2010 - Dec. 2013StellenboschAs Online Marketing Publications Manager I was responsible for maintaining and enhancing quality and standards of content published, while keeping within the parameters of the marketing communications strategies and values. This included championing the re-invention or re-imagining of existing content to comply with industry standards, developing, implementing and managing of projects to improve internal operations and securing world class functionality of customer interface. I continually corroborated with the Marketing Manager while developing strategic communications strategies to customer base on launching new product features, systems upgrade, new functionality.
RetailTribeSenior Campaign Manager
Feb. 2008 - May. 2010StellenboschWriting weekly newsletters and establishing up-to-date website and facility based online community network for each account. Setting up and achieving campaign participation targets, including:
- Creative Campaign Development
- Team and Customer issue resolution
- Training Campaign Managers
- Account Management (80 accounts)
- Coaching customers on product
- Customer database and profit growth
- Increasing customer contact with end consumer through effective online communications and Calls to Actions within content.
RetailTribeCampaign Manager
Nov. 2006 - Jan. 2008StellenboschDaily management of 80 customer accounts and relations, including:
- Weekly newsletter production and dispatch
- Web site management and updating of content
- Maximising campaigns to achieve campaign targets
- Developing & planning campaigns
- Increasing profit lines
- Customer product training
- Marketing mailers
- Driving customer database growth
- Resolving problems
RetailTribeContent Editor
Jun. 2004 - Nov. 2006StellenboschApplication of company standards, high linguistic integrity during the finalising of customer newsletters and campaign content, including editing, proofreading, info sourcing, template populating, dispatching.
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