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Network Power<100 people
Roles
📝100%
Influencer or Blogger
👍100%
Sales & BizDev
🗿100%
HR
Geos
🇿🇦100%
South Africa
Work Background
Sabbatical Career BreakSelf Employed
Jan. 2020 - Dec. 2024During my sabbatical period starting in 2020, I transitioned into managing a family-owned food business. This role allowed me to leverage my resilience and adaptability, skills honed over years of experience in the tech and financial industries, to navigate the challenging circumstances presented by the global situation. In addition to overseeing the business operations, I utilized my problem-solving skills and technical proficiency to assist customers with issues, providing a unique blend of services that set our business apart.
Key accomplishments during this period include:
• Enhancing client satisfaction by implementing a scheduling system that ensured there was no overlap in food pickup times. This logistical improvement streamlined our operations, significantly reducing wait times and improving the overall customer experience.
• Revolutionizing customer satisfaction within our business by resolving dynamic issues. This not only improved the user experience but also demonstrated our commitment to going above and beyond for our customers, fostering a sense of loyalty and appreciation.
My role during the sabbatical also involved negotiating with vendors to secure better deals on equipment and other necessities, highlighting my negotiation skills and financial acumen. These efforts contributed to reducing operational costs and improving our business's profitability.
FluorIT Service Delivery Coordinator
Jan. 2008 - May. 2020Aliso Viejo, California, United StatesDuring my tenure as an IT Operations Specialist Service Delivery Coordinator at Fluor Corporation , I played a crucial role in ensuring the smooth operation and optimal performance of server and server room operations across multiple offices, including Aliso Viejo, Anchorage, Irvine, and San Francisco.
Key responsibilities and achievements included:
• Coordinating the Deskside Team's incident queue and providing hands-on assistance, which significantly accelerated resolution times and delivered expert technical support to colleagues, fostering a collaborative work environment.
• Leading change management efforts by meticulously reviewing and verifying information before approvals, ensuring that all changes were beneficial and minimized risks to system stability.
• Slashing system downtime by leading incident management processes, rapidly escalating, and resolving problem tickets, thereby maintaining operational continuity and reliability.
• Bolstering network security by facilitating the creation and follow-up of service requests, including defining service needs and managing firewall change requests.
• Optimizing asset management processes to ensure accurate tracking and allocation of IT resources, improving efficiency and resource utilization.
• Revolutionizing our IT infrastructure by leading a major Windows 7 Upgrade/PC Refresh project in 2013, significantly improving system performance and security.
• Leveraging IBM's Maximo Tool to improve service delivery and maximize operational efficiency in supporting IT operations for a company with 60K users, demonstrating my ability to manage large-scale IT environments effectively.
• Directing the resolution of critical server issues listed on the Red Server List in collaboration with IBM and Dell teams, guaranteeing system stability and performance.
IBM Solutions DeliveryIT Specialist II
May. 2003 - Mar. 2007Fluor Project Here, I focused on enhancing productivity and operational excellence across various IT domains. My leadership in the Remote Access Support division was crucial in ensuring robust and secure remote connectivity for our global operations, a key factor in maintaining business continuity and facilitating seamless work-from-anywhere capabilities.
Key contributions and achievements during my tenure included:
• Revolutionizing the IT landscape and boosting system performance and reliability through my direction of the PC Refresh 2K5 initiative as the Desktop Lead. This project was pivotal in updating our IT infrastructure, ensuring that all systems were equipped to handle current and future operational demands efficiently.
• Achieving significant cost savings and enhancing asset efficiency by guiding the Asset Management team. My efforts in optimizing asset utilization helped to maximize the value of our IT investments, ensuring that resources were allocated effectively and wastage was minimized.
• Administering print server operations to ensure efficient and reliable printing services across the organization. This role was essential in maintaining operational efficiency and supporting the daily work processes of our teams.
• Contributing my expertise to the Server Services Team, with a focus on VMWare, SAN, and TSM Backup, which increased data integrity and server efficiency. My involvement ensured that our server infrastructure was robust, reliable, and capable of supporting the high demands of our business operations.
• Improving service delivery by applying ITIL (Information Technology Infrastructure Library) knowledge to streamline IT service management processes. This approach helped to standardize operations, improve service levels, and enhance customer satisfaction across our IT services.
Fluor DanielIT Operations Specialist
Mar. 1999 - May. 2003In my role as an IT Operations Specialist in Alabang, Philippines, I was dedicated to ensuring the highest levels of customer satisfaction through meticulous oversight of Helpdesk and Desktop Services. My commitment to aligning service delivery with Service Level Agreements (SLAs) played a crucial role in maintaining service excellence and reliability across our IT support functions.
Key contributions and achievements in this role included:
• Enhancing workforce mobility by spearheading Remote Access support initiatives, which included facilitating seamless mobile connectivity for our workforce through both dial-up services and VPN. This effort was instrumental in supporting our employees' ability to work effectively, regardless of their location, thereby improving overall productivity and flexibility.
• Playing a pivotal role in the 32-bit desktop Migration project, which streamlined IT infrastructure and application access by successfully transitioning over 500 workstations to a unified desktop platform. This project not only modernized our IT environment but also improved system compatibility and user experience.
• Significantly reducing manual setup errors and enhancing system uniformity by orchestrating the central deployment of third-party software using server-based installation scripts. This approach minimized human error and ensured a consistent setup across workstations, improving reliability and operational efficiency.
• Actively engaging in the migration from cc: Mail to Lotus Notes R5, which increased email efficiency and reliability. This involved not just the technical migration of systems but also ensuring a smooth transition for users and the conversion of archives, thereby maintaining continuity and accessibility of critical communication and data.
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