Justin Rodriguez, as the IT Service Delivery, your role is critical in ensuring that the IT services align with the business needs of the company. Your responsibilities include managing the delivery of all IT services, ensuring they meet the agreed service levels, and driving continuous improvement to increase efficiency and effectiveness. You also oversee the IT service management processes, such as incident management, problem management, change management, and service level management. You play a crucial role in liaising between the IT department and the business units, ensuring that the IT services support the business objectives. Your leadership and strategic planning skills are vital in this role.More...