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Network Power<100 people
Roles
💰100%
Investor & VC
🔥100%
Startup Founder
💸100%
Marketing
Geos
🇵🇭100%
Philippines
Work Background
SpectrumContact Center Facilitator
Sep. 2022Minnesota, United StatesPassionate facilitator and training delivery manager with a proven track record of driving team success and enhancing customer experience. Adept at leading dynamic learning sessions and developing participant skill sets through innovative instruction methods. Experienced in managing training sessions, surpassing performance targets, and fostering a conducive learning environment. Skilled in providing actionable feedback and coaching learners for improved job performance. Committed to professional growth and dedicated to driving organizational goals through effective training strategies.
Farrell's eXtreme Bodyshaping, Inc.Owner
Jan. 2017 - Sep. 2023Rochester, Minnesota
Farrell's eXtreme Bodyshaping, Inc.MANAGER
Jan. 2014Rochester, MNManage over 40 Instructors and Coaches, New Hire Fitness Training, Growing Client Data Base over 100 people/session. Customer Retention, Scheduling, Team Building and Social Media Networking.
Total Health & FitnessSales Manager
Jan. 2010Rochester, Minnesota AreaManage Commercial and Residential Sales.
Verizon WirelessSales Associate
Jan. 2009 - Dec. 2010 Exemplary sales track record resulting in attaining quotas 100% of tenure Achieved top 5 in District Sales for 14 months of tenure Midwest Regional Finalist for “Rock Star” sales award 100% customer recognized Net Promotor Score Driving growth from existing accounts through qualifying them for additional services
Precision Flooring InstallationsOwner
Jul. 2005 - Jan. 2009Rochester, Minnesota Area Driving sales growth in commercial and residential sector of business Presenting and proposing bids to business contacts resulting in new clients Billing, scheduling, auditing and general bookwork responsibilities Bidding and measuring residential clients job site, selling jobs and following up to ensure customer satisfaction
Best BuyOperations Manager
Mar. 2002 - Jul. 2005Greater Minneapolis-St. Paul Area Responsible for recruiting, staffing, coaching and development of departmental staff Supervised over 20 employees, was accountable for daily business, monitored and coached department on customer service Developed and implemented departmental business plans Provided departmental back up for the sales floor Responsible for daily deposits, daily sales reports, scheduling and payroll on a weekly basis
IBMCall Management Center Team Leader
Dec. 1996 - Jun. 1999Atlanta, Georgia, United States and Dallas, Texas, United StatesCustomer Advocacy and Support: Led customer advocacy with top-tier phone support at the AS/400 Software Support Center, managing 100+ calls daily. Boosted customer satisfaction scores by 20% through proactive issue resolution and personalized service. Storytelling and Communication: Utilized advanced storytelling skills to capture and share impactful customer experiences. Created case studies and success stories, leading to a 30% rise in internal recognition of customer advocacy. Training and Development: Promoted to trainer; designed and delivered training programs that improved team performance by 30%. Initiatives reduced call handling time by 25% and increased first-call resolution by 15%. Relationship Building and Strategic Thinking: Built strong relationships with senior leaders, addressing high-priority customer needs. Implemented strategies that increased customer satisfaction by 25% and operational efficiency by 20%. Project Management and Relocation Coordination: Managed the relocation of the call center from Rochester, MN to Dallas, TX. Coordinated logistics, met timelines, and ensured resource availability, achieving a 100% on-time move with no disruptions. Hiring and Onboarding: Oversaw hiring and onboarding at the Dallas location. Developed programs that cut new hire ramp-up time by 20% and boosted team productivity by 10%. Logistics Coordination and Cross-Collaboration: Handled relocation logistics, including vendor coordination and equipment transfer. Worked cross-functionally to ensure technical and operational alignment, leading to a 15% increase in efficiency and uninterrupted support. Performance Coaching and Leadership Development: Provided coaching and development focused on leveraging customer insights to refine processes. Achieved a 15% improvement in team metrics and fostered a culture of continuous improvement.
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