Lorenzo Rollie is a seasoned professional with extensive experience in the customer service industry. He currently holds the position of Contact Center Senior Facilitator at Spectrum company, one of the largest telecommunications companies in America. With a keen focus on customer service and team management, Lorenzo is responsible for providing training, guidance, and support to the contact center's staff to ensure the highest level of customer satisfaction. Prior to his role at Spectrum, Lorenzo held various leadership positions in customer service, honing his skills in team leadership, customer relations, and process improvement. His dedication to delivering excellent customer service has led to significant improvements in customer experience and overall service delivery.More...