SV AcademySDR Fellowship
Aug. 2022 - Sep. 2022RemoteSelected in top 2% of applicants for a program offered to high-potential individuals preparing for an SDR role in SaaS
• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals
• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization
• CS workflow: the customer journey: human-centered customer engagement; practical experience with data and tech tools;
managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive
summaries and slide decks for effective EBRs
• Tech tools: Salesforce, Gainsight, Google Suite, Loom, Linkedin