Devraj Gurung - Front office, 25 Hours hotel

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Network Power<100 people

Roles

✔️100%

Geos

🇮🇱100%

Israel

Work Background

25hours HotelsWerkstudent Front Office

Jun. 2023Berlin, Germany

a&o HostelsFront Desk Coordinator

Mar. 2023 - Jun. 2023Berlin, Germany

a&o HostelsFront Office Manager

Aug. 2022 - Apr. 2023Kolumbus BerlinAs a Front Office Manager, my primary responsibility is to oversee the check-in and check-out process of guests. I ensure that the shifts run smoothly by preparing monthly shift plans for the team, and I am always available to provide information to guests who need it. Additionally, I am trained to handle customer complaints with empathy and composure, while also answering phone calls, responding to emails, and speaking with clients and stakeholders. As a supervisor, I also have the responsibility of training, coaching, and supervising new staff members. One of my key skills is accurately handling large amounts of money on the cash register, which is essential to the smooth operation of the front office. Overall, my experience in the Front Office has taught me the importance of communication, organization, and exceptional customer service.

a&o HostelsFood And Beverage

May. 2022 - Aug. 2022Berlin, GermanyAs a member of the food and beverage team, I am responsible for several critical tasks. Firstly, I ensure that the breakfast buffet and bar are prepared and taken care of to the highest standard. This involves managing the food and beverage inventory, supervising the scheduling for the kitchen and bar crew, and guiding and supervising newly recruited team members. Additionally, I am responsible for controlling the quality of HACCP standards in the kitchen and bar, ensuring that all food and beverage items meet the required health and safety standards. Overall, my experience in the food and beverage industry has taught me the importance of attention to detail, excellent communication skills, and a commitment to maintaining high standards of quality and service.

Bharati Money TransferRemittance operator

Mar. 2015 - Apr. 2016Itahari, NepalMy experience in customer service has equipped me with a range of essential skills. I am adept at providing clear information about products, helping clients fill out registration forms and handling cash. In addition, I have experience selling airline and event tickets, as well as handling customer complaints with empathy and professionalism. I have also trained newly joined team members and participated proactively in meetings with management to implement new strategies. Overall, my experience has taught me the importance of excellent communication, problem-solving, and a commitment to providing outstanding customer service.