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Network Power<100 people
Roles
💰50%
Investor & VC
💸50%
Marketing
✔️50%
IT
Geos
🇺🇸50%
United States
Work Background
Team Manager
ConcentrixTeam Manager
Aug. 2024 - Mar. 2025- Leads a team of 18, driving performance through SMART goals and coaching frameworks aligned with revenue objectives. - Fosters a high-performance culture by improving engagement, attendance, and talent pipelines, enhancing operational efficiency. - Streamlines workflows and implements knowledge-sharing initiatives, optimizing support processes to impact revenue. - Champions documentation excellence and best practices, improving content quality and customer success outcomes.
Associate Knowledge Manager
ConcentrixAssociate Knowledge Manager
Dec. 2019 - Aug. 2024- Simplified technical concepts into actionable content, reducing errors by 20%. - Conducted content audits to ensure brand alignment, increasing stakeholder satisfaction by 30%. - Collaborated with 10+ global teams to enhance content usability and optimize tools like SharePoint and Quick Base for revenue impact.
Content Writer
BouncezapContent Writer
Oct. 2017 - Dec. 2018- Created SEO-optimized blog content, increasing engagement and conversions by 13%. - Conducted audits and implemented edits, boosting site traffic by 15%.
Digital Quality Moderator / Content Moderator
ConcentrixDigital Quality Moderator / Content Moderator
May. 2017 - Dec. 2019- Handpicked as one of the first two Filipino moderators for a role previously reserved for native speakers, demonstrating exceptional adaptability. - Developed scalable workflows for a hybrid support project, boosting team efficiency by 30%. - Enhanced user engagement through improved visuals and formatting.
Online Community Specialist
ConcentrixOnline Community Specialist
May. 2015 - May. 2017- Delivered technical support to a global user base, improving customer retention and sales growth. - Built strong relationships across US, UK, and Australian markets, enhancing trust and satisfaction.
Technical Support Representative
ConcentrixTechnical Support Representative
Nov. 2013 - May. 2015- Provided seamless chat and call support for small business owners, resolving complex accounting and payroll software issues.
Market Researcher
Survey Sampling InternationalMarket Researcher
Jun. 2012 - Sep. 2012MEPZ II, Basak, Lapu-Lapu City* Conducted phone interviews for marketing studies and political surveys.
Industrial Engineering Intern
Lear CorporationIndustrial Engineering Intern
Apr. 2012 - May. 2012MEPZ I, Lapu-Lapu City, Cebu, Philppines- Analyzed productivity and proposed process improvements using Lean methodologies.
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