ConcentrixTeam Manager
Aug. 2024 - Feb. 2025- Leads a team of 18, driving performance through SMART goals and coaching frameworks aligned with revenue objectives.
- Fosters a high-performance culture by improving engagement, attendance, and talent pipelines, enhancing operational efficiency.
- Streamlines workflows and implements knowledge-sharing initiatives, optimizing support processes to impact revenue.
- Champions documentation excellence and best practices, improving content quality and customer success outcomes.