Albert Enrriques Jr

Senior Sales Operations Analyst @AlticeUSA

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Albert Enrriques Jr is a seasoned professional currently serving as a Senior Sales Operations Analyst at AlticeUSA, a leading telecommunications company. With a strong background in sales and operations analysis, Albert has proven expertise in data-driven strategies, sales forecasting, and market research. His role involves streamlining sales processes, analyzing business trends, and providing actionable insights to drive revenue growth and operational efficiency. Albert's keen analytical skills, combined with his deep understanding of the telecommunications industry, have made him an invaluable asset to the AlticeUSA team. Before joining AlticeUSA, Albert held several roles in sales, operations, information technology, and insurance roles in various companies, consistently demonstrating his ability to drive performance and business growth.

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Work Background

Altice USASenior Sales Operations Analyst

May. 2022Plano, Texas, United StatesDeveloped Realtor and Point of Lease commission processing systems. Implemented Quality Control Call Quality Scoring records system. Designed Indirect Sales Channel sales metrics reports and employee incentive scorecard systems. Established automated report distribution system for vendors and partners. Managed Microsoft SharePoint within the company's intranet system. Created lead distribution system for manual leads. Conducted periodic call quality standard reviews.

Dell TechnologiesField Service Engineer

Jun. 2020 - May. 2022San Antonio, Texas, United StatesDelivered warranty repair services, including part and system exchanges. Spearheaded process improvements, implementations, and training initiatives. Oversaw inventory control and audits. Designed, implemented, and reported on operational databases.

HCL TechnologiesSpecialist

Jul. 2019 - Jun. 2020San Antonio, TexasCreated database applications to enhance manufacturer warranty replacements and equipment returns. Managed virtual employee hardware upgrade project, dispatching over 4,000 equipment sets. Developed comprehensive reporting products for warranty replacement requests.

HCL TechnologiesSenior Analyst

Jul. 2017 - Jul. 2019San Antonio, Texas Area

Insight GlobalTechnical Support Representative

Aug. 2016 - Jul. 2017San Antonio, TexasTransitioned to virtual employee after 6 months. Achieved the highest number of chat tickets generated in Q4 2016. Excelled in quality assurance scores and temporary workforce management roles.

Mueller ReportsInsurance Inspector

May. 2015 - Mar. 2016San Antonio, TexasProduced on-time reports including property photographs, site observations, and diagrams using smartphone apps.

Mutual of OmahaInsurance Agent

Aug. 2014 - Sep. 2015Corpus Christi, TexasManaged a geographical territory covering Corpus Christi, Cuero, Yoakum, and Halletsville, Texas.

SprintTechnical Consultant

Jun. 2013 - Jul. 2014Corpus Christi, Texas AreaRepaired mobile phones and created a database to efficiently track inventory loss.

Time Warner CableTexas Region Supervisor

Dec. 2008 - May. 2013Corpus Christi, Texas AreaDeveloped and implemented regional call quality standards and commission processing systems. Trained approximately 100 call center staff and managed lead handling processes.

Time Warner CableSouthwest Division Administrator

Oct. 2006 - Dec. 2008Corpus Christi, Texas

Time Warner CableCustomer Service Representative

May. 2006 - Oct. 2006Corpus Christi, TexasAchieved excellent customer service and satisfaction scores.

APAC Customer ServiceCustomer Service Representative

Feb. 2005 - Feb. 2006Corpus Christi, Texas• Good customer service and call quality scores during tenure. • Provided customer service ex perience to multiple national markets.

First Data CorporationEscalation Team Member

Aug. 2000 - Feb. 2005Corpus Christi, Texas• Excellent customer satisfaction scores. • Provided training to other representatives to maintain excellent unit wide customer satisfaction scores and results.

First Data CorporationCustomer Service Representative

Jun. 2000 - Aug. 2000Corpus Christi, Texas• Provided consistent, quality customer satisfaction during multiple shifts in a 24 hour period.

Blue MarketingWeb Designer

Jun. 1999 - Jun. 2000Crawfordsville, Indiana• Designed websites and provided graphic design services for business clients along with administration of web and email server system.

Wabash CollegeCampus Tour Guide

Oct. 1998 - May. 1999Crawfordsville, Indiana• Conducted campus tours of Wabash College for prospective students and their families. • Provided office support to Admissions Director or Admissions office staff.

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