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Network Power<100 people
Roles
💸100%
Marketing
🐦100%
Design
🎥100%
Entertainment
Geos
🇮🇹100%
Italy
Work Background
Head of Customer Experience
Blom Market ItaliaHead of Customer Experience
Mar. 2022 - Apr. 2023Milan, Lombardy, ItalyEstablishment of the Customer Care team for post-sales management: selection and training of personnel, definition of strategies and operational activities. Coordination and supervision of team activities by defining processes and procedures. Identification of Key Performance Indicators (KPIs) to determine the level of service provided to the customer. Definition of customer experience both in the post-sales and pre-sales phases. Management of a team of 3 people.
CMO & Co-Founder
Bloovery SrlCMO & Co-Founder
Sep. 2016 - May. 2022MilanPlanning, execution, and supervision of all B2C marketing initiatives. Management of fundraising campaigns. Execution of digital campaigns, customer engagement, sales cycle management, and post-sales management for the B2B segment.
General Manager
DigitAlchemy SrlGeneral Manager
Sep. 2013 - May. 2022Milan Area, ItalyDefinition of the corporate strategy for the development of mobile multimedia services. Creation of business and implementation plans, maintenance of business relationships with content providers and mobile operators. Business development.
Senior Product Manager
Vodafone ItalySenior Product Manager
Mar. 2003 - Jul. 2013Milan Area, ItalyScouting of new business opportunities, competition monitoring, scouting of content providers, budget management, collaboration with other departments within the company (IT, project managers, communication, legal, CRM) throughout the product lifecycle.
Product manager
VizzaviProduct manager
Sep. 2000 - Mar. 2003
Project manager
Omnitel 2000Project manager
Jan. 1999 - Jan. 2000
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