Michele Dondi

Startup - Customer success & marketing @Colvin

ItalyEmail Marketing Manager🔥 Startup Founder💸 MarketingCRM managerBusiness Owner👍 Sales & BizDev🎥 EntertainmentCustomer Success ManagerFounder✨ Business OwnerContent Manager

As Michele Dondi, your achievements in the role of Startup - Customer Success & Marketing at Colvin include successfully implementing effective marketing strategies that significantly increased brand awareness and customer base. You have also excelled in managing customer relations, leading to improved customer satisfaction and retention rates. Your innovative approach to problem-solving has helped the company overcome various challenges and achieve its business objectives.

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Network Power<100 people

Roles

💸100%

Marketing

🐦100%

Design

🎥100%

Entertainment

Geos

🇮🇹100%

Italy

Work Background

Blom Market ItaliaHead of Customer Experience

Mar. 2022 - Apr. 2023Milan, Lombardy, ItalyEstablishment of the Customer Care team for post-sales management: selection and training of personnel, definition of strategies and operational activities. Coordination and supervision of team activities by defining processes and procedures. Identification of Key Performance Indicators (KPIs) to determine the level of service provided to the customer. Definition of customer experience both in the post-sales and pre-sales phases. Management of a team of 3 people.

Bloovery SrlCMO & Co-Founder

Sep. 2016 - May. 2022MilanPlanning, execution, and supervision of all B2C marketing initiatives. Management of fundraising campaigns. Execution of digital campaigns, customer engagement, sales cycle management, and post-sales management for the B2B segment.

DigitAlchemy SrlGeneral Manager

Sep. 2013 - May. 2022Milan Area, ItalyDefinition of the corporate strategy for the development of mobile multimedia services. Creation of business and implementation plans, maintenance of business relationships with content providers and mobile operators. Business development.

Vodafone ItalySenior Product Manager

Mar. 2003 - Jul. 2013Milan Area, ItalyScouting of new business opportunities, competition monitoring, scouting of content providers, budget management, collaboration with other departments within the company (IT, project managers, communication, legal, CRM) throughout the product lifecycle.