AmtrakSr. NetWeaver Management Manager
Apr. 2015 - Dec. 2020Greater Atlanta AreaIt was here at Amtrak I found “opportunity” can deliver results that go right to the bottom line. I rededicated myself to finding ROI we may have missed in the press of doing business. Let me put the bottom line at the top. Looking again at how we worked, positioning myself as other people’s “success partner,” I cut costs by about $400K in just 120 days. For months, we had thought our vendors were doing a good job. However, by listening and watching carefully, I could see at least one of them seemed to be working way too hard. I put myself in their shoes. Together we streamlined and improved their service offerings. Processing time fell by half and stayed at that much better level. Everybody won. We got better results faster and so served all our internal and external customers better. The vendors got more productivity. I broadened and deepened my brand, substituting persistent diligence for due diligence.
I try to be tolerant of others’ views. But two phrases really motivate me to make things better: “We’ve always done it that way,” and “If it ain’t broke, don’t fix it.” Soon after I arrived, I found some processes no longer worked as well as they should. They not only cost us real money, they kept us from having the right resources in the right place at the right time. Once I got our team on board, the new systems we built are not only more efficient, they save lots of money.