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Work Background
Insight Global / CiscoTechnical Project Manager
Oct. 2022 - Apr. 2023Coordinate all engineering project processes, planning frameworks, reporting, testing schedules, budget, timelines and deliverables for Cisco Systems.
Responsible for working with internal team members to align budget and project timeline. Responsible for scheduling and leading progress/status meetings for all internal engineering team members.
Responsible for reporting to outside vendors timelines/build/testing schedules and any issues/concerns.
Responsible for reporting to senior leadership monthly status meetings
Served to help resolve internal issues and identifying priority issues/concerns for internal and external team members, as well as streamlining processes to drive delivery improvements.
Responsible for receiving all QSFP Optics Transceivers and allocating them to the correct engineers for testing.
AloricaProject Manager
Nov. 2021 - Jun. 2022Austin, TXManage all project criteria including, budget, processes, schedules and deliverables for Alorica. Included Network, Telecom, Endpoint Management and Enterprise Solutions
Responsible for working with team members to align scope, budget and project timeline. Responsible for leading meetings between the customer and Resource Engineers to gather technical requirements for delivery. Served to help resolve internal issues and identifying priority issues/concerns for internal and external team members, as well as streamlining processes to drive delivery improvements.
Worked with all stakeholders to meet delivery timelines.
DellSenior Project Manager
Nov. 2015 - Apr. 2020Round Rock, TX• Manage all project criteria including, budget, processes, schedules and deliverables for the Dell EMC Global Enterprise Technology Services division. Includes SAN implementation, data migration, network infrastructure rollout, VxRail, Data Domain, and Unity implementations
• Responsible for working with team members to align scope, budget and project timeline.
• Responsible for leading meetings between the customer and Storage/Network Planning Engineer to gather technical requirements for delivery.
• Serve as mediator to help resolve internal issues and conflicting priority for cross-functioning team members, as well as streamlining processes to drive delivery improvements.
• Manage suppliers, resellers and partners assigned to deliver deployment services.
• Serve as liaison between all stakeholders to ensure all project deliverables are met within project timelines.
• Maintained a portfolio exceeding 1 million in revenue
AT&T WiFi ServicesProject Manager
Oct. 2010 - Nov. 2015Austin, TXReceived 2011 Key Contributor Award from the Area Project Manager for the work described below. • Worked on the Hilton – Stay Connected Network Installation for 2,300+ properties. The project entails updating all existing and new construction Hilton Hotel properties throughout the US and Canada to upgrade the wireless access points for guest Wi-Fi access.
• Provided technical project leadership and management for the AT&T WiFi deployment project for Hilton Hotels.
• Managed global cross-functional project teams in the US and India, installers, and vendors to ensure successful deployment efforts, as measured against installation schedules, project costs including mitigating vendor revisits, missing/faulty equipment, and product costs resulting in 100% on-time installation delivery.
• Oversaw the tasks associated with the Project Planning (milestones for circuit installations, structured wiring plans, hotel construction plans) Schedule Management (installation schedule dates), Resource Management (circuits, wiring, access points, network management device), Vendor Management (installation work), and Change Management (change orders and change advisories).
• Analyzed, communicated and resolved issues that arose during the implementation project process.
• Coordinated program activities and ensures appropriate program information is communicated to all parties by conducting project presentations when needed. This includes weekly and bi-weekly meetings to address project schedules, issues, and concerns.
• Interfaced with departmental leadership to enforce and track business unit policies, mandatory training requirements, and to communicate general "all hands" information.
• Coordinated with the vendors and customers (hospitality owners) on scheduling and installation.
AT&T WiFi ServicesProject Manager
Oct. 2010 - Nov. 2015Austin, TX• Led design review calls with property representatives and network engineers to review Bill of Materials and process.
• Coordinated circuit orders through AT&T to finalize property equipment provisioning needs.
• Obtained and reviewed 3rd party circuit information (circuit ID, static IP addresses) from property to ensure they adhered to Hilton brand standards.
• Coordinated structured wiring (Cat6) contract with preferred vendor.
• Collected and reviewed 3rd party structured wiring documentation to ensure it meets with Hilton brand standards such as port maps, fluke testing, and MDF and IDF closets.
• Coordinated calls throughout the process with the property and engineering to mitigate any potential issues that may have arisen during structured wiring installation. • Coordinated with the properties during the pre-install process to ensure they are meeting key milestones of the project status both verbally and in writing (circuit installation, structured wiring installation, tracking key documentation).
• Coordinated project scheduling activities to identify project resource requirements, such as pre-install deliverables (Static IP Requests, site readiness).
• Confirmed with property that all requirements have been met with approval prior to scheduling Stay Connected installation to prevent technician revisits.
• Coordinated Stay Connected installation with the property, internal Network Engineering and external vendors and oversee the implementation of Stay Connected from start to finish.
• Performed reviews with the property after installation covering all technical support, internal systems and external support.
• Generated and distributed daily/weekly/monthly reports using SAP and MS Access to key higher level executives at both Hilton Worldwide and AT&T Global Project Management.
AT&T WiFi ServicesProject Coordinator
Mar. 2010 - Oct. 2010• Worked on the McDonald’s McCafe Digital Menu Board installation project to install in 12,000 McDonald restaurants nationwide.
• Used internal systems, such as Salesforce CRM, to schedule site surveys and installations for the project.
• Scheduled and analyzed site surveys to determine correct location of Digital Menu Board per McDonalds specifications.
• Analyzed installation dispatch records to ensure connectivity between the individual stores and Stratacache.
• Worked directly with outside vendors and third party technicians to correct installation errors and replace failed equipment in a timely manner.
• Coordinated with internal AT&T teams, outside contractors, customers and professional services management to define and understand project requirements and customer satisfaction issues. • Worked with customers, management, and members of other departments to identify and assign resources, proactively document and implement process enhancements as needed to ensure positive customer experience and overall customer satisfaction. • Delegated cross-departmental tasks as appropriate to ensure timely resolution of escalations. • Provided reports as needed for tracking work flow, and other metrics as requested by management. • Communicated with the customer and AT&T/Wayport teams to track and manage the progress and problems for each project. • Provided status information to internal and external customers on a regular basis. • Managed special projects as requested by management. • Lend support to other project management teams in the McDonalds division including MND Refresh project.
Sol Solutions GroupAdministrator
Feb. 2009 - Feb. 2010• Supported the owner, Vice President of Sales and sales staff by providing research and information on existing and potential customers.
• Created and maintained customer and supplier account files.
• Utilized Maximizer database system to maintain customer and supplier database, as well as run daily Stock and Availability email blasts.
• Updated product inventory on company website.
• Assisted Accounts Payable with invoice reconciliation.
Surrex Solutions CorporationSr. IT Consulting Services Manager
Feb. 2005 - Jul. 2007• Surrex was a leading IT staffing and consulting services firm with over 35 offices across the country with revenues of $65 million. Clients included Fortune 500/100 such as 3M, Ameriquest, The Capital Group Companies, St. Jude Medical, AT&T, BlueCross Blue Shield and many others. • Worked with leading clients locally and nationally, providing both salaried and contract labor resources for Information Technology departments. • Identified top quality IT candidates, conducted structured technical interviews, performed reference checks and skills assessments.
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