Nick Sherman

Vice President of Information Security and Compliance @Docufree Corporation

✔️ ITSecurity Analyst

Hi there! I'm Nick Sherman, and I'm passionate about safeguarding organizations against cyber threats and ensuring the integrity of their data. As Vice President of Information Security and Compliance with over 20 years of professional experience, I've been entrusted with the critical responsibility of securing our clients' critical data and ensuring compliance with industry standards such as PCI-DSS, HIPAA, and SOC 2 Type II. Leveraging my extensive expertise in cybersecurity, risk management, and compliance, I've successfully led initiatives to protect sensitive information, mitigate risks, and implement robust security measures. I'm particularly proud of my roles in strategic acquisitions, achieving 100% compliance with PCI-DSS and HIPAA standards, and in reducing overall risk by 75%. My 'why' is simple: I'm driven by the belief that everyone deserves to have their data kept secure and their privacy protected in an increasingly digital world. I'm committed to making this a reality for the organizations I serve. Key Skills & Qualifications: • Cybersecurity Expertise • Risk Management • Incident Management • Compliance Knowledge • Security Tools and Technologies • Security Controls • Security Architecture • Governance • Third-Party Risk Management • Data Protection • SIEM, SAST, DAST, CSPM, EDR, DLP • Vulnerability Management • Vulnerability Prioritization and Remediation • Penetration Testing • Security Awareness and Training

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Work Background

DocufreeVice President of Information Security and Compliance

Jan. 2023• Responsible for security and compliance of customer-facing SaaS platform hosted in Amazon Web Services (AWS) • Responsible for ensuring continuous compliance with PCI-DSS, HIPAA, and SOC 2 Type II • Ensure company acquisitions are integrated into company policies, procedures and infrastructure while maintaining continuous compliance

DocufreeVice President of IT and Security

Aug. 2017 - Jan. 2023Alpharetta, GeorgiaMember of Executive Leadership Team responsible for leading all IT Operations teams, including IT Security and Compliance, IT Cloud Operations, IT Infrastructure, IT Service Desk, and Quality Assurance • Analyzed private cloud infrastructure and performed strategic upgrades and added redundancy in appropriate places to achieve consistent 100.00% platform uptime and improved performance • Responsible for overseeing architecture design and migration of customer-facing SaaS platform from traditional data centers to Public Cloud (AWS) • Implemented new Vulnerability Management Program to provide real-time visibility into the enterprise risk level, so that focused remediation can occur • Work with IT, Security Team, and assessors/auditors to ensure continued PCI-DSS compliance, HIPAA/HITECH certification, and SOC2 Type 2 compliance

TMX Finance Family of CompaniesSenior Director of I.T. Operations

Dec. 2014 - Feb. 2017Dallas/Fort Worth AreaRecruited teams, created and implemented ITIL-based processes, provided training, and worked with multiple departments throughout the organization to enhance IT operations. Led the teams responsible for all Operational Functions within IT, including: • IT Service Desk • IT Service Operations • IT Field Operations • IT Service Management • IT Change Management • IT Governance • IT Security • Application Support and Maintenance - Store Systems • Application Support and Maintenance - Corporate Systems • Application Support and Maintenance - BI/EDW • User Acceptance Testing

TMX Finance Family of CompaniesDirector of Infrastructure Operations

Aug. 2013 - Dec. 2014Dallas/Fort Worth Area• Relocated all I.T. Operations from Atlanta, Georgia to Dallas, Texas • Supported datacenter migration/relocation from Atlanta, Georgia to Dallas, Texas • Built new teams from the ground up in Dallas, with minimal carry-over from Atlanta

United Technology GroupDirector, Managed Services

Aug. 2012 - Aug. 2013Greater Atlanta AreaMember of the executive leadership team responsible for managing the activities and responsibilities of the Help Desk and Technical Assistance Center (TAC) teams. Oversaw the architecture and operations of the cloud computing, monitoring, and automation tools that enabled a remote IT services business model. Also was responsible for providing high-level technical assistance to the team and ensuring that service and support was provided to all customers at agreed levels. Key Accomplishments: • Extended Support Hours • Reduced Abandoned Call Rate by 75.2% • Evaluated and selected three new Managed Service Platforms (Spam Filtering, Managed Backup/Disaster Recovery Solution, and Enterprise Network Monitoring) • Implemented and "product-ized" the above offerings • Consolidated Network Management tools, eliminating three complete platforms while increasing functionality and efficiency

CDI Managed ServicesDirector, Managed Services

Nov. 2006 - Aug. 2012Greater Atlanta AreaDirector, Managed Services August 2011 - September 2012 Designed, implemented, and managed 24x7 NOC operations. Created all policies and processes around NOC operations. Responsible for NOC and all MSP Managed Services, including: * Network monitoring and remediation * System monitoring and remediation * Datacenter and Hosting operations * Managing Internal systems, including ConnectWise and LabTech * Migration of approximately 5000 agents from Kaseya to LabTech * Developed and implemented Managed Backup and Disaster Recovery solution * Managed AntiVirus solution Director of Service Delivery November 2006 - August 2011 Managed a team of >30 IT professionals to deliver unparalleled service and support to clients in multiple states. Worked with COO to develop, document, and implement all service processes. Managed all technical operations including: * Managed Services (MSP) * Help Desk * Datacenter / Cloud Computing * Network Operations Center (NOC) * Project Engineers * Field Engineers * Technical Account Managers

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