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Work Background
Vice President of Information Security and Compliance
DocufreeVice President of Information Security and Compliance
Jan. 2023• Responsible for security and compliance of customer-facing SaaS platform hosted in Amazon Web Services (AWS) • Responsible for ensuring continuous compliance with PCI-DSS, HIPAA, and SOC 2 Type II • Ensure company acquisitions are integrated into company policies, procedures and infrastructure while maintaining continuous compliance
Vice President of IT and Security
DocufreeVice President of IT and Security
Aug. 2017 - Jan. 2023Alpharetta, GeorgiaMember of Executive Leadership Team responsible for leading all IT Operations teams, including IT Security and Compliance, IT Cloud Operations, IT Infrastructure, IT Service Desk, and Quality Assurance • Analyzed private cloud infrastructure and performed strategic upgrades and added redundancy in appropriate places to achieve consistent 100.00% platform uptime and improved performance • Responsible for overseeing architecture design and migration of customer-facing SaaS platform from traditional data centers to Public Cloud (AWS) • Implemented new Vulnerability Management Program to provide real-time visibility into the enterprise risk level, so that focused remediation can occur • Work with IT, Security Team, and assessors/auditors to ensure continued PCI-DSS compliance, HIPAA/HITECH certification, and SOC2 Type 2 compliance
Senior Director of I.T. Operations
TMX Finance Family of CompaniesSenior Director of I.T. Operations
Dec. 2014 - Feb. 2017Dallas/Fort Worth AreaRecruited teams, created and implemented ITIL-based processes, provided training, and worked with multiple departments throughout the organization to enhance IT operations. Led the teams responsible for all Operational Functions within IT, including: • IT Service Desk • IT Service Operations • IT Field Operations • IT Service Management • IT Change Management • IT Governance • IT Security • Application Support and Maintenance - Store Systems • Application Support and Maintenance - Corporate Systems • Application Support and Maintenance - BI/EDW • User Acceptance Testing
Director of Infrastructure Operations
TMX Finance Family of CompaniesDirector of Infrastructure Operations
Aug. 2013 - Dec. 2014Dallas/Fort Worth Area• Relocated all I.T. Operations from Atlanta, Georgia to Dallas, Texas • Supported datacenter migration/relocation from Atlanta, Georgia to Dallas, Texas • Built new teams from the ground up in Dallas, with minimal carry-over from Atlanta
Director, Managed Services
United Technology GroupDirector, Managed Services
Aug. 2012 - Aug. 2013Greater Atlanta AreaMember of the executive leadership team responsible for managing the activities and responsibilities of the Help Desk and Technical Assistance Center (TAC) teams. Oversaw the architecture and operations of the cloud computing, monitoring, and automation tools that enabled a remote IT services business model. Also was responsible for providing high-level technical assistance to the team and ensuring that service and support was provided to all customers at agreed levels. Key Accomplishments: • Extended Support Hours • Reduced Abandoned Call Rate by 75.2% • Evaluated and selected three new Managed Service Platforms (Spam Filtering, Managed Backup/Disaster Recovery Solution, and Enterprise Network Monitoring) • Implemented and "product-ized" the above offerings • Consolidated Network Management tools, eliminating three complete platforms while increasing functionality and efficiency
Director, Managed Services
CDI Managed ServicesDirector, Managed Services
Nov. 2006 - Aug. 2012Greater Atlanta AreaDirector, Managed Services August 2011 - September 2012 Designed, implemented, and managed 24x7 NOC operations. Created all policies and processes around NOC operations. Responsible for NOC and all MSP Managed Services, including: * Network monitoring and remediation * System monitoring and remediation * Datacenter and Hosting operations * Managing Internal systems, including ConnectWise and LabTech * Migration of approximately 5000 agents from Kaseya to LabTech * Developed and implemented Managed Backup and Disaster Recovery solution * Managed AntiVirus solution Director of Service Delivery November 2006 - August 2011 Managed a team of >30 IT professionals to deliver unparalleled service and support to clients in multiple states. Worked with COO to develop, document, and implement all service processes. Managed all technical operations including: * Managed Services (MSP) * Help Desk * Datacenter / Cloud Computing * Network Operations Center (NOC) * Project Engineers * Field Engineers * Technical Account Managers
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