Appletree Answering ServiceVice President, Technology
Mar. 2002 - Oct. 2006Wilmington, Delaware, United StatesPlayed a pivotal role in enhancing our telemessaging services by developing ancillary services and product offerings that complemented our core business. Managed the relocation of three centers, carefully overseeing project plans and budgets to ensure minimal downtime. Led the Sage SalesLogix CRM package deployment across all sites, which included requirements gathering, technical implementation, end-user training, and ongoing support. Responsible for overseeing the maintenance and improvements of the physical plant and leasehold for all six locations, maintaining optimal functionality and operational efficiency.