Simplicity Financial MarketingDirector Of Operations
Nov. 2017 - Apr. 2018Raleigh-Durham, North Carolina AreaBuild, launch, and effectively manage a team of 15+ operations professionals spanning the country. Coordinate and facilitate product training, financial literacy, problem resolution techniques, and team building exercises to effectively maintain stable, nationwide operations for a $1.5+ billion annual production financial enterprise serving 20,000+ consumers. Engage and liaise with technical professionals to manage installation rollout, troubleshooting, and training sessions for multi-office technology upgrades.
Work directly with Chief Operating Officer on enterprise initiatives to drive business via day-to-day process overhaul and improvement leading to consolidating process timeframes and improved delivery standards to clients. Build an enjoyable and caring workplace environment that is passionate about financial services, business partners, and the team by facilitating weekly remote and local training sessions with insurance carriers, product specialists, and self-study.