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Work Background
Foreign, Commonwealth and Development OfficeDirector: Digital Access
Nov. 2023 - Jul. 2024Pretoria, Gauteng, South Africa
Equitech FuturesResearch Fellow
Aug. 2023 - Dec. 2024United States
SA BullionStrategy Consultant
Apr. 2023 - Aug. 2023Cape Town, Western Cape, South Africa• Forged public-private alliances with the South African government, pioneering a Kaizen skills program that benefited 40% of the workforce.
• Led research and strategic partnership development to ensure market readiness for the future of high-value payments globally. • Led digital business model strategy development, collaborating with the CEO to devise a 2-year roadmap for ecosystem development in South Africa and implementing generative AI into operational structures.
GoForwardConsultingStrategy Consultant
Sep. 2022 - Mar. 2023London, England, United Kingdom• Created the digital skills strategy for Brazil’s largest mining firm to enable the digital transformation strategy, cultivate culture transformation, and increase the productivity of over 20000 employees.
• Delivered a digital skills pilot for 700 employees and an in-person innovation lab for 30 employees, increasing digital skills proficiency by 10% and resulting in 20% more traction for new ideas.
• Designed the AI and IoT futures programme to drive process change within 4 workstreams of over 200 employees.
• Co-designed the digital strategy creation from concept to implementation, which included the capability roadmap aligned to the digital transformation vision, maturity levels, change management strategy, career and development pathways, information architecture and learning experience for over 20000 employees.
International Telecommunication UnionSenior Consultant
Jun. 2022 - Jun. 2023• Led business plan and strategy report development for the National platform of platforms initiative across the South African digital skills ecosystem using a data-driven approach to address unemployment amongst 8 million youth, resulting in investment from the ITU.
• Facilitated the integration of the global programme with over 20 organisations within 3 months by collaborating with international partners such as the UNDP, ILO, AU, the South African Department of Communications and Digital Technology (DCDT), academia and the private sector industry.
• Led design of research with 30 organisations focusing on local and global strategies and practices to build skills pathways and public-private partnerships resulting in a 30% increase in the number of partners engaging in the digital skills ecosystem.
• Developed policy recommendations to support national digital skills capacity building to address skills shortages across 20 million youth within a 1-year implementation cycle.
• Mobilised 5 industry implementation partners representing over 100 000 employees to create national buy-in for skills development.
Limerick City and County CouncilPolicy Advisor
Mar. 2021 - Aug. 2021Limerick, County Limerick, IrelandDuties: • Led the creation of a framework development of Sustainable Development Goal (SDG) focussed Citizen Innovation Lab, which extends the City Council and Limerick University collaboration beyond the duration of the European Union (EU) +CityxChange project.
• Developed the business case for sustaining the Cooperative Venture. • Explored how the digital modelling platform at the heart of the project can capture the value of its ability to dynamically monitor, through performance in use, key performance indicators of the built environment.
• Explored how new business models and urban services enabled through the cooperation frameworks and open innovation ecosystem could allow people themselves to capture the value of their contribution of ideas and propositions.
• Supported the Council in developing new opportunities for engagement in the area of citizen innovation and decarbonisation. Achievements:
• Developed a public value framework to improve citizen innovation within the European Union (EU) +CityxChange (+CxC) project.
• Created a business case for increasing corporate and governmental funding through partnerships aligned to strategic decarbonisation objectives.
• Designed social policy on the EU Smart City +CityxChange project to make Limerick a net-zero city by 2030.
• Revitalised citizen engagement by 35% through facilitating workshops aligning with Sustainable Development Goals (SDG's). • Championed project funding by developing policy & business cases for funding, focusing on Increased Energy Efficiency and Electric Mobility as a Service (EMaaS) to align with government and European strategy.
• Drove digital modelling platform creation to dynamically monitor KPI’s and success metrics of the built environment
UCL Institute for Innovation and Public PurposeLead Researcher
Sep. 2020 - May. 2021London, England, United KingdomYear-long competition by the University of Oxford Said Business School (Map the System) Mapping the food poverty system within the Cambridgeshire Region with a project team of 7 members. Duties:
• Support the Cambridgeshire City Council and local community organisations and businesses to map and understand the food poverty system in the region
• Map and understand the food poverty system within the greater Cambridgeshire region • Research and analyse the region's policy, business and economic landscape Achievements:
• Created partnerships with government and civil society to develop strategies to solve complex policy issues around poverty
• Analysed and researched the region's economy, including looking at the innovation cluster which includes start-ups, large tech companies and universities, the housing market, social mobility, and policy at the local and national level
• Drove research and development of a social policy report with data-driven recommendations that formed a government policy proposal • Developed strategic recommendations looking at replanning the local industrial strategy which focused on attracting businesses and highly skilled workers, with the unintended consequence of worsening poverty.
• Selected for the global finals.
• Presented the project to a global panel of international organisation executives.
• Placed 4th out of 3500 teams globally.
Sports Skills for Life SkillsLead Digital Manager
May. 2020 - Apr. 2022Cape Town, Western Cape, South AfricaDuties:
• Led the establishment of the Digital Department within the nonprofit.
• Led the recruitment and development of employees within the Digital Department.
• Line managed the department and directly supported the Director of the nonprofit.
• Served as an Executive representative on the nonprofits inaugural Alumni Committee.
• Created an Information Technology (IT) house for the nonprofit with appropriate software to increase operational efficiency.
• Supported engagement and internal coordination for partnerships in the area of health, sport and academics across the three pillars of the nonprofit. Achievements:
• Managed and established diverse strong multi-year partnerships with stakeholders such as Google, Microsoft, International Sport Foundations, and the Development Sector to deliver strategy and raise over £100 000 worth of funding per year.
• Designed and spearheaded portfolios, projects and interventions that used sport to enable Sustainable Development Goal (SDG) 3,4,5,8 and 10 through university sports scholarships, school feeding programmes and internships which helped over 1500 youth.
• Headed implementation of sports development policy to develop a partnership with an online learning academy which empowered over 3500 underprivileged school children in rural areas to access educational material to improve learning outcomes by 35%.
• Facilitated collaborative partnerships across sectors and partners to enable development such as the internship programme.
• Optimised business processes and organisational operations in 3 months which resulted in capacity building amongst all staff.
• Prepared written outputs and other inputs for strategy and advocacy around education, health and sport aligned to Sustainable Development Goals (SDG's).
• Represented the nonprofit at internal coordination meetings, as well as networks and engagement meetings.
SanlamSenior Consultant
Jan. 2018 - Dec. 2019Cape Town, Western Cape, South AfricaDuties:
• Key business specialist for the SAP S/4 HANA digital transformation project
• Execute digital transformation strategy within the international group
• Project Managed 12 developers and 3 cross cultural teams of over 50 people to deliver digital strategy
• System Architect ensuring appropriate general ledger design of 12 business systems for new environment.
• Product Manager of the multimillion-pound SAP Insurance Analyzer system from an Information Technology perspective
• Work collaboratively with the PwC project team as a Client and Senior Consultant
• Research, analyse and synthesise reports to develop briefs for the management and leadership team Achievements:
• Promoted for exceeding goals, supporting agile change management and project roadmap delivery of 5 agile implementations
• Executed strategy delivery of a SAP fintech digital transformation digital transformation programme worth £100 million which transformed processes for over 105 000 users and created an agile working environment for over 10 000 users
• Product Owner of SAP Insurance Analyzer system and project managed 12 developers and 3 project workstreams • Managed the product backlog, created sprints, and developed acceptance criteria for user stories with developers and BA’s
• Innovated to design a blockchain business case to address claims payout challenges which benefited over 10 million clients
• Produced and presented strategic reports to executive board members and business partners which informed decision making
• Developed strong working relationships with all stakeholders both local and international to ensure that the implementation was successful.
• Led a multidisciplinary team comprising of an in-house development team and a team of consultants including chartered accountants, system engineers, product designers, solutions architects, and business analysts.
• Ensured project deliverables were on time, within budget and of high quality.
SanlamBusiness Analyst
Jan. 2017 - Jan. 2018Cape Town, Western Cape, South AfricaDuties:
• Design business requirements and system specifications for the onboarding of systems onto the new SAP finance system. • Lead an agile project environment transition - adopting agile best practices.
• Consult with clients and businesses to design solutions for optimising SAP Insurance Analyzer needs.
• Project manage the developer team within the project environment.
• Configure SAP Insurance Analyzer in the new business environment. • Model the data requirements for the new businesses.
• Investigating system deficiencies and advising programmers on system enhancements.
• Managing the SAP Basis and User Identification modules.
• Support management with strategy delivery. Achievements:
• Executed strategy in the first successful implementation of SAP Insurance Analyzer globally
• Led the business analysis which included business and technical design for over 20 systems
• Drove user centered design, scope definition, conducted data analysis, developed design patterns, and created functional requirements documents which translated into implemented epics and user stories for 15 major systems
• Spearheaded change management strategy and created a fast-paced, agile environment through successfully implementing an agile project management solution which increased developer capacity by 25%
• Designed a SAP production critical visualisation tool for the business unit heads which reduced monitoring time by 40%
• Devised strategic reports and briefed executive board members which informed decision making digital strategy
• Project Managed 12 developers and 3 cross cultural teams of over 50 people which delivered digital strategy
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