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Work Background
LeadPostSenior Customer Success Manager
Jan. 2024Missouri, United States
RevenueBaseCustomer Success Manager
Jan. 2023 - Jul. 2023Atlanta, Georgia, United States
GongCustomer Success Manager
May. 2021 - Nov. 2022Atlanta, Georgia, United StatesGong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area. For more information visit www.gong.io.
Smith & Jones Marketing, LLC Digital Marketing Executive
Dec. 2019 - Oct. 2021Greater Atlanta Area
Lead ForensicsCustomer Success Manager
Aug. 2019 - Apr. 2021Brookhaven, GA, United States
Rubicon GlobalCustomer Retention and Account Management Coordinator
Jun. 2019 - Jul. 2019Greater Atlanta Area• Receive inbound retention calls from current customers, for sales and revenue generation. • Utilize proactive persuasive/retention skills to turn requests for cancellation or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling techniques to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Rubicon GlobalSales And Marketing Specialist
Oct. 2018 - Jun. 2019Greater Atlanta AreaAssist with the developing and executing an engaging social media and internet marketing strategy with placement of relevant content on company website, external Public Relations websites, including news sites and business associations to optimize our brand messaging and customer acquisition efforts.
Execute a variety of lead-generation campaigns that may include social media, emails, webinars, newsletters, websites and print, viral marketing, and events; including reporting the effectiveness of these campaigns. Monitor marketing industry news and emerging social media trends, updating our advertising campaigns accordingly Draft sales proposals and quotes Initiate onsite Customer meetings and phone calls for New Business opportunities.
Rubicon GlobalExecutive Account Manager
Mar. 2018 - Oct. 2018Greater Atlanta AreaCold calling, contact prospects who engage with marketing campaigns, monitors the website chat. Encourage customers to join our zero waste mission through up selling them on other waste streams such as general recycling, cardboard recycling and composting. Increased sales month over month hitting my month quota. Spreading our sustainability message while making sure the customer falls in love with us.
Sales Concepts IncorporatedNational Sales and Account Manager
Sep. 2017 - Mar. 2018Roswell, GA
B&B Reporting, IncNational Sales And Account Manager
Jan. 2017 - Sep. 2017Allpharette, GAB&B Reporting, Inc. is an employment and tenant screening company that was incorporated in June of 1995 by owner and president Patricia Blankenship. Our commitment to quality research and client satisfaction is what has allowed B&B to continue to prosper in an increasingly competitive market. We make every effort to treat each client as if they were our only client, no matter the size. As a partner with B&B, you will receive the personalized attention that you deserve.
City of Sandy SpringsRecords Clerk
Sep. 2016 - Jan. 2017Sandy Springs, GA• Run criminal background checks in the GCIC/NCIC system
• Input relevant information into the Police RMS system
• Managed, copied, recieved and fulfilled all request for Police Dash Cam Videos
• Fulfilled all open records request
• Collected payment in the New Munis
• Responsible for counting and closing out the daily cash till
• Manned the front desk at times, answering a large volume of phone calls
• Received, managed and fulfilled all insurance request for accident records
Cherri J Makeup ArtistryMakeup Artist/ Owner
Jan. 2013 - Feb. 2017Greater Atlanta Area• Organize financial records, manage income and expenses
• Successful marketing of the business, using social media, blogs and ads
• Scheduling of clients and sending out reminders
• Interviewing clients, discussing their needs and wants for the service being provided
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