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Network Power<100 people
Roles
✔️50%
IT
💬50%
Customer Service
Geos
🇺🇸50%
United States
Work Background
Bennett Automotive GroupService and Parts Director
Nov. 2021 - Jan. 2023Allentown, Pennsylvania, United StatesFormulated daily reporting to align with monthly and annual goals for revenues and recommendations.
Implemented daily reporting with all departments to correspond with OEM requirements for best practices.
Implemented new processes related to Service Sales, resulting in faster returns and higher sales gross earnings.
Successfully designed and completed overhaul of fixed operations processes to enhance service delivery.
Abeloff NissanService Manager
Jun. 2020 - Nov. 2021Bartonsville, Pennsylvania, United StatesInitiated and implemented strategy to retain and develop service team, with positive training experience and learning opportunities.
Installed and ran daily stand-up meetings and weekly review with department heads to check progress and iterate operations as needed.
Provided in-depth training to team to improve daily processes, gain better insight and understanding to the individual roles, deliver a higher-grade product in a shorter timeline.
Overhauled and retrained staff in conjunction with Fleet usage and maintenance to expand the lifecycle of each unit as well as enhanced availability.
Ciocca DealershipsService Manager
Nov. 2017 - May. 2020Quakertown, Pennsylvania, United StatesRedesign and implement the process for the Diesel Commercial and Fleet vehicle repair section for management for business expansion and loyalty programs.
Performed daily stand-up meetings to check progress on all sprint related items and for final iteration based on schedule, work environment (COVID) and inventory.
Performed direct communication with clients to ensure their requirements were met and/or exceeded with all iterations and performed necessary changes in accordance with customer specifications.
Designed planning to align with prioritization of requirements, executed these plans in multiple sprints, checking progress for final iteration, reporting results, and analyzing lessons learned.
Assessed overall condition and performed required team changes crucial to the success as dictated by management, product owners, and manufacturer best practices.
Updated technology and implemented regularly scheduled training sessions, team and individual-based.
Redesigned/iterated service menu and maintenance requirements to align with manufacturer specifications.
Ciocca SubaruAssistant Service Manager
Apr. 2017 - Nov. 2017Allentown, Pennsylvania, United StatesProvided clear and concise user stories to the team so that there was little to no delay in keeping schedule for the working solution.
Provided leadership to the team to increase overall customer satisfaction and profitability. This included removing roadblocks, resolving issues at a client level, and providing change management direction as needed.
Compiled and reported daily updates to metrics, personnel updates, and client updates for continuous tracking of team goals based on annual budget forecast.
Responsible for immediate resolution for all client concerns or issues. Implemented required solutions for positive outcomes.
Subaru Of MorristownService Manager
May. 2016 - Mar. 2017Morristown, New Jersey
Kelly Nissan of Route 33ASM, Service Consultant and Automotive Product Specialist
Aug. 2015 - May. 2016
Management Recruiters of BridgewaterSr. Account Manager - Mortgage Banking and Finance Industry - Sales and BDR
Apr. 2014 - Jul. 2015Greater New York City AreaI am the lead in finding the top talent in the Mortgage Banking/ Finance industry. You want to make a change in your career and find that next step for yourself? Contact me and w can make that happen together. If you are happy and complacent where you are, this is the perfect time to strike and make that amazing change. I recruit for the top companies and the future top companies and have place and am placing future legends in the industry. I am always looking for top mortgage officers, avg loan size 500k plus, closing 2 mil a month avg or more, in all states. If you are a company looking for your next all star or a stable of winners, talk to me! I have the access to these people and I have the pulse on the market. To get the best, you need to have the best in your corner. Talk to me! My phone is always on and I'm always available.
Ranked in the top 10 North East Region Q4 2014
Ranked in the top 100 nationally Q4 2014
Ranked #6 North East Region Q1 2015
Management Recruiters of BridgewaterSr. Account Manager - GPS Fleet Telematics, Transportation Industry, Sales and Business Development
Mar. 2014 - Jul. 2015FlemingtonI am a full life cycle recruiter. What sets me apart is having over 20 years experience working in depth in this amazing multi-national, mutli-billion dollar per year business. I bring my expertise, from the ground up, to my clients to deliver the very best and target the very people they are seeking. I take the time to understand their needs, what they are looking for and what type of person will make the best fit. Investing in the client, getting to understand the people as well as the specific business they represent, gives me the best advantage, and the ability to deliver the top quality candidate they desire. This allows me to match the candidate with the greatest possible qualifications to the client, presenting the best possible opportunity. Taking this time enable the client to hire more efficiently and quickly, saving valuable time and money. I recognize that no two clients are alike, and I tailor my plans to meet your specific goals and requirements. I speak, eat and breathe this industry and look forward to the many changes the future is going to bring and the many excellent and highly talented people I will come in contact with that will be shaping this future. "So note this lesson whether you’re a small business or a part of a billion-dollar behemoth; no matter your industry, competition will create crisis." -Tony Robbins
Management Recruiters of BridgewaterMedical Science Liason (MSL) Recruiter, Regulatory Recruiter - Medical Affairs, Regulatory Affairs
Dec. 2013 - Jul. 2015Greater New York City AreaRecruiting for some of the top 10 Pharmaceutical companies in America, finding tomorrow's talent today. Working for clients to build a winning team, helping them to keep ahead of their competition in today's market. I built a pipeline of clients, finding out what they needed and based on immediate need provided solutions in the form of highly accomplished and experienced people that would meet and exceed their goals.
United States Marine CorpsUnited States Marine, Forward Area Rescue and Recovery Specialist
Apr. 1994 - Apr. 1998South Carolona, North Carolina, Okinawa JapanTeam Leader for a specialty crew performing forward area functions such as search and rescue, troop movement, ordinance identification and disposal, advanced tactical training, security escort for individual as well as convoy missions, rescue training and execution, recovery training and mission execution.
While stationed on the island of Okinawa was appointed and carried out the tasks of the Island Heavy Rescue and Recovery team, successfully completing over 45 special assignments in one-year period.
Honorable discharge from active service with multiple mission assignments completed with a high success rate.
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