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Network Power<100 people
Roles
👍100%
Sales & BizDev
💬100%
Customer Service
Geos
🇵🇹100%
Portugal
Work Background
MastercardProduct Manager, Cardholders Services Europe
Nov. 2022 - Jan. 2024Lisbon, Lisbon, Portugal · HybridPlay a key role in the loyalty product’s long term vision for Europe;
Help lead the customer onboarding journey, usage and engagement based on actionable insights;
Own the product life-cycle, right from building product strategy/roadmap, development, design, use case definition and product growth;
Partner with cross-functional teams, engineering, business, marketing, and vendors;
Plan, coordinate and execute product development to drive revenue growth;
Articulate and understand technical challenges and best practices;
Manage the ongoing maintenance of the products and ongoing issues;
Monitor and analyse key metrics in order to continually optimize the product and to report to senior management, and, Lead initiatives on new product development and ESG to address customers needs.
Preparation of product value propositions for B2B2C Key Achievements
Organize and host team events to launch new products with ESG appeal for different target consumers and scalable to 33 European markets;
Exceeded revenues targets, expanded markets within Europe;
Implemented new functionalities, improved UX and increased awareness
Delivered customised solutions via API and full UX integration.
Vodafone BusinessProduct Manager, IoT
Mar. 2021 - Oct. 2022Lisbon, PortugalManage the local and global E2E portfolio of IoT for the Portuguese market;
Identify customer needs and market problems, analyse market opportunities, create business plans and commercial pricing proposals for new products, and evaluate the competitive landscape;
Management of a product through the entire product life cycle from initial concept, launch, maintenance and product end-of-life.
Establish a clear product vision, create and manage backlog and roadmap, and product documentation for its go-to-market; Set, monitor and meet product revenue plans.
Liaise and work closely with stakeholders and partners.
External customer facing meetings
FarmCloudProject Manager, IoT
Oct. 2020 - Nov. 2020Lisbon, PortugalPlan, organize and manage project deliveries with agile methodologies;
Identify and develop new opportunities with customers;
Effectively build relationships with cross-functional team, stakeholders, customers and providers;
Implement and execute a consistent change management process;
Drive and support product decisions within the development team.
TeleperformanceBilingual Customer Service Representative
Aug. 2020 - Sep. 2020Lisbon, Lisbon, PortugalInteract in Portuguese and English with business customers on behalf of a large social media organization;
Respond by email to customers' inquiries or complaints;
Provide answers, solutions as needed or information about products and services;
Review customer accounts.
RandstadInbound Commercial Agent at NOS
May. 2019 - Aug. 2019Porto e Região, PortugalB2C Sales - new sales, up-sell, sales conversion and clients retention; Identified customer needs and recommended packages and services;
Provided customer support in general;
Converted non-commercial calls into commercial;
Improved communication to counter sales objections.
Faculdade de Engenharia da Universidade do PortoMasters Candidate
Aug. 2018 - Aug. 2020Porto, PortugalDevelopment of Digital Solutions (namely Apps and e-Commerce) supported by New Product Development Process (NPD);
Field of study Social Entrepreneurship to enhance Diversity and Social inclusion;
Innovation Methologies: Design Thinking, Storytelling, Canvas, Blue Ocean, Lean Startup, Benchmarking;
Agile Methodologies: Lean, Kanban and Scrum.
TJO ConsultoriaBusiness Development Manager
Apr. 2015 - Jul. 2018São Paulo Area, BrazilProvided consultancy services on market strategy, entry and establishment in Brazil for foreign investors; Provided business management, finance planning and specialized recruitment services.
Developed relationships with mid- to C-level executives;
Developed projects in different sectors (energy, advertising, football, hospitality and automotive) and regions (Europe and Latin America).
CPIMGroupExecutive Account Manager
May. 2012 - Mar. 2015São Paulo Area, BrazilStartup manager in Brazil reporting to the CEO in Mexico; Developed business overall planning (Operations, P&L and Marketing Strategies); Managed B2B sales cycle (sales funnel: prospecting, qualification, offering/pricing, negotiation, closing and after sales);
Developed new businesses and relationship with C-Level executives; Performed high-skilled technical recruiting for Latin America;
Serviced different sectors (Automation, Energy, O&G, Telecoms, IT, Banking, Aerospace and Automotive).
Morson GroupKey Account and Project Manager, Telco
Dec. 2009 - Dec. 2012São Paulo Area, BrazilStartup manager in Brazil reporting to the U.K. board; Led multidisciplinary back-office team of 10 people;
Fully managed projects for IT & Telecoms Vendors (full-RPO/BPO) with 250 allocated consultants for Telecom Vendors (Ericsson, Nokia, Huawei);
Focal point of new business and tenders (B2B) in Brazil;
Sourced exceptional engineers and leaders from around the globe;
Doubled sales and reached expected profit levels;
Experience in managing financials: budget, margin and P&L;
Exceeded clients expectations in terms of quality and lead-time;
PMBOK Guidelines.
EricssonInternational Procurement Analyst
Mar. 2006 - Nov. 2009São Paulo Area, BrazilCategories: Marketing & Communication (events), Professional Services and Managed Services
Lead sourcing projects with emphasis in Engineering, Marketing, Professional Services and Vendor Management;
In-depth knowledge of industry and market trends including analysis of market drivers, cost structures and technical improvements;
Liaison with key corporate stakeholders to successfully execute category, program and sourcing requirements;
Conducted negotiations for Indirect sourcing such as Marketing, HR, Logistics and Facilities, and for Direct sourcing such as Engineering, Systems Integration and Managed Services;
Participated in operational excellence initiatives to improve processes and KPI's, ERP, Shared Service Center, e-Sourcing implementation.
Matrix/Complex organization structure, PMBOK Guidelines.
Prime Solution - Soluções em SoftwareInformation Technology Intern
Aug. 2005 - Feb. 2006São Paulo e Região, BrasilHelp Desk, JavaScript Website Development, Database SQL and VBA Programming.
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