David Roberts

Senior Project Manager @SCA NSW

KanbanTechnologyGovernment & Public ServicesBanking & Capital MarketsScrumProduct ManagerBusiness AnalystAssociateAssociate Partner✔️ IT🧨 ConsultingSystem AnalystProject ManagerAdvisorEngagement Manager

Highly motivated, results orientated Delivery Leader, with an extensive background in building and leading teams that help organizations acquire, retain and engage customers and employees through Digital Transformation and a seamless Total Experience. With over 20 years experience delivering customer outcomes across a wide range of industries including Financial Services, Education, Manufacturing, Mining, Public Service and Utilities, David is passionate about empowering teams to deliver solutions that provide value, recognise the proposed ROI and drive improvements across NPS scores.

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Work Background

Strata Community Association (NSW)Senior Project Manager

Jul. 2023 - May. 2024Sydney, New South Wales, AustraliaEngaged to lead the delivery of a new Member Management solution based on Microsoft Dynamics, with fully integrated Member Portal, LMS solution, Marketing Automation amongst other applications. The program is also leveraging the opportunity for a complete redesign and rebranding of the Association website, with content dynamically targeted to different user types.

Ignition AdviceDelivery Lead

Jan. 2023 - Jul. 2023Sydney, New South Wales, Australia

Espire InfolabsDirector - Delivery - Australia

May. 2021 - Dec. 2022Sydney, New South Wales, AustraliaEnsure program governance and client satisfaction across all onshore accounts, Drive transformation of onshore/ offshore delivery model, manage team and stakeholders to ensure client satisfaction through delivery excellence and operational excellence. Administer P&L, coordinate high-performing Agile teams and lead Agile ceremonies, build capability and oversee contract management. Key Contributions: • Internally sell and transform onshore/ offshore delivery model • Implemented improved governance model across all accounts to drive transparency • Remodelled internal governance from Technology focussed to Service focussed • Implemented partnerships and processes to allow quality resources to be identified quickly during global recruitment crisis • Managed portfolio of $12M • Improved client satisfaction from ~7 to 8.5/10 across portfolio.

Trade Ledger®Senior Customer Delivery Manager

Nov. 2020 - May. 2021Sydney, New South Wales, AustraliaLead implementation and roadmap for Trade Ledger “Development” accounts. Work with all stakeholders to align expectations on roadmap, understand requirements and feed into product development team. Manage delivery using Agile methodology, lead Scrum Ceremonies and remove blockers, deliver updates to clients and drive adoption. Key Contributions: • Drive product roadmap based on inputs from Development accounts • Successfully rolled out core product across key Australian accounts • Agile Project Management using Scrum

VirtusaSenior Director - Head of Delivery Australia and NZ

Aug. 2018 - Apr. 2020Sydney, AustraliaSpearhead program delivery across Australia and New Zealand, ensure client satisfaction, and drive operational excellence. Administer P&L, coordinate high-performing Agile teams, and oversee contract management. Key Contributions: • Global Delivery lead for ANZ Bank Account, serviced across Australia, NZ, Singapore and India • Managed delivery organization through 40% year on year top line growth. • Successfully led multi-program governance across onshore and offshore teams of over 200 staff. • Developed internal cloud capability. • Reduced staff turnover to less than 3% per quarter. • Managed portfolio of $32M. • Delivered 9/10 client satisfaction across portfolio.

NEC AustraliaProgram Manager

Jun. 2016 - Aug. 2018Canberra, AustraliaEngaged to recover NEC’s Federal Government programs of work, provided leadership in critical program recovery, and managed contracts. Rebuilt and maintained stakeholder relationships, drove process improvement, and lead the international delivery team. Key Contributions: • Successfully headed and delivered a $40M and a $20M technology program. • Enhanced governance and delivery methodologies. • Recovered over $20M revenue at risk as part of critical program recovery.

NEC AustraliaSolution Delivery Manager - ACT, NSW and Qld

Nov. 2014 - Jan. 2018Brisbane, AustraliaManaged profitability of CaBS business within ACT, NSW, and QLD. Ensured successful delivery of business outcomes across multiple programs of work for Federal Government, State Government and Enterprise clients, and drove customer satisfaction. Lead multiple projects directly. Collaborated with sales team and identified business development opportunities. Managed P&L and liaised with senior stakeholders. Key Contributions: • Built teams across various geographical locations. • Recovered multiple challenged programs. • Reduced employee turn over to less than 3%. • Generated 5% improvement in bottom line.

NEC AustraliaSenior Solution Architect

Jul. 2012 - Nov. 2014Brisbane, AustraliaProvided integrated business solutions for Queensland based enterprise clients. Led and coached team on consultancy and design methodology, and developed high-performing Dynamics CRM delivery team. Contributed to tender response processes. Built strong customer relationships with senior stakeholders and established robust design processes. Key Contributions: • Headed delivery of community engagement, land access, and compensation Dynamics solution for major mining organization. • Introduced real time Dynamics CRM integration with off the shelf and custom business applications. • Delivered 20 successful Microsoft CRM integrated business solutions. • Recipient of Scribe MVP award for integration.

CSGSenior Solution Architect

Dec. 2009 - Sep. 2012Brisbane, AustraliaAs a Senior Solution Architect at CSG, I worked within the Technology Solutions business, specialising in Dynamics CRM integrated solutions. Large focus on developing deep customer relationships with senior stakeholders, mentoring others and implementing robust design processes within the Queensland team. Achievements Real time Dynamics CRM integration with a large number of off the shelf or completely custom business applications A number of successfully deployed xRM solutions within the not for profit and recruitment sectors Awarded Scribe MVP

Dynamic LogicSenior Consultant

Jul. 2009 - Dec. 2009Brisbane, AustraliaPublic sector short term contract building data migration routines and SSRS reports for Dynamics CRM.

Pythagoras Communications LimitedSenior Consultant

Aug. 2008 - Jul. 2009As a Senior Consultant at Pythagoras, my role was very similar to that held previously at Touchstone, translating customer requirements into solution design and leading the delivery of Microsoft Dynamics projects. Left to migrate to Australia.

Touchstone Group PLCSenior Consultant

Jun. 2006 - Jul. 2008As a Senior Consultant at Touchstone, I worked within the Dynamics CRM practice across a wide range of projects. Achievements Lead Consultant on a 2400 man day Dynamics CRM implementation for British Energy Lead Consultant/ Project Manager on a major Dynamics CRM implementation at The Bank of England

Profita LtdSenior Consultant

Jan. 2003 - Dec. 2006UKAs the Senior Technical Consultant at Profita I was responsible for customisation and installation of all Frontrange and Microsoft CRM solutions. The Frontrange suite included Goldmine, Goldsync, iGoldmine and mGoldmine, and also third party add-on products including, Inaport, Details Plus and TeleSupport Helpdesk. In my role with Microsoft CRM I provided a much more consultative lead approach, being the senior CRM Consultant I was involved from the initial technical demonstration, to the specification of systems and on to the configuration, implementation and post implementation support. I acquired good Scribe skills as Scribe is the preferred data import tool for MSCRM. I was also responsible for both onsite support of these products and providing user and administration training on Goldmine, MSCRM and Crystal. The skills required for this position include 2000/ 2003 Server, 2000/ XP client, MSSQL 2000, Exchange, IIS, Active Directory, DNS, COM+, Crystal Reports and the ability to apply sound logic in order to troubleshoot any problem along with the soft skills required for consultancy. Achievements Certified as both a MSCRM and Goldmine Certified Professional Implemented a multinational Goldmine solution with data synchronisation between servers Implemented MSCRM 1.2 across multi server environment