Highly motivated, results orientated Delivery Leader, with an extensive background in building and leading teams that help organizations acquire, retain and engage customers and employees through Digital Transformation and a seamless Total Experience. With over 20 years experience delivering customer outcomes across a wide range of industries including Financial Services, Education, Manufacturing, Mining, Public Service and Utilities, David is passionate about empowering teams to deliver solutions that provide value, recognise the proposed ROI and drive improvements across NPS scores.More...