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Work Background
Cosmetic Business Manager
Macy'sCosmetic Business Manager
Apr. 2022Atlanta, Georgia, United StatesManage sixteen beauty brands Spearhead sales meetings to review team member performance Identify areas of improvement & setting target goals, all in an effort to attract and support customers while learning & addressing their individual needs. Using KPIs (Key Performance Indicators) to develop, implement & oversee strategies to improve customer retention & ensure customer satisfaction. Most recent goals: (+12%LY). Achieved: QTD/YTD: +30% with brand events, beauty trainings & client outreach efforts.
Ecommerce Business Owner
Presence DemandedEcommerce Business Owner
Jun. 2020 - Dec. 2023United StatesOwn & operate an E-Commerce company specializing in fashions for women. Daily efforts involve conducting market research to optimize inventory Eliminate the risk of stock outs & inaccurate records. Utilize strong negotiation skills, communication skills and interpersonal skills with customers, vendors and other interested parties to maintain an increase in sales. Independently analyze sales data and trends to establish target sales plans to optimize growth. Most recent quarterly sales: +33% with brand events. https://ebonynicole12.weebly.com/stay-ready-collection.html
Public Relations Intern
Totem Fashion ParisPublic Relations Intern
Sep. 2019 - Nov. 2019Paris Area, FranceServed as a lead Customer Relations Intern Handled multiple forms of inbound customer inquiries and requests. Assisted in generating marketing campaign reports for the senior marketing team. Worked alongside seasoned Public Relations Professional to strengthen and further develop the skills I learned while achieving my formal education.
Sales Manager: Shoes and Concessions
TOPSHOP TOPMANSales Manager: Shoes and Concessions
Apr. 2018 - Jun. 2019Greater Los Angeles AreaResponsibilities included customer service, team goal setting & profit growing strategizing. Managing a high volume customer base to address inquiries or concerns. Cross trained & oversaw employees to improve team agility, improve overall company morale & improve employee performance by identifying knowledge gaps and areas in need of improvement.
Data Entry Clerk
ODU Financial AidData Entry Clerk
Jan. 2013 - Dec. 2016NorfolkCompiled data and reviewed information for accuracy prior to input. Completed data entry tasks with accuracy and efficiency. Entered numerical data into databases with speed and accuracy using 10-key pad. Managed workflow scheduling, data entry and accuracy verification for large data projects.
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