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IT
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United States
Work Background
Parsons CorporationVisioneer: Graphic Facilitator, Graphic Recorder, Collaboration Designer
Aug. 2023 - Feb. 2024United States, ArlingtonAs a member of the Visioneering® Team within Parsons, blended facilitation, visuals, and collaborative
problem-solving meeting design to help clients reach their strategic goals. Created constructive
environments where perspectives and opinions could be heard and harnessed. By creating and holding a
space for open dialogue, helped clients generate valuable ideas and solutions for their most pressing
needs.
American UniversitySystems Manager, Division of Student Affairs
Apr. 2023United States, ArlingtonSupporting the Division of Student Affairs through administration, maintenance, and development of
a variety of technology-based systems and services
CREO, Inc. a 2020 Inc. 5000 HonoreeSenior Consultant
Mar. 2022 - Aug. 2022
The Clearing, Inc.Senior Consultant
Oct. 2017 - Mar. 2022Washington, District Of Columbia
American UniversityEnterprise Systems, Project Manager
Dec. 2008 - Oct. 2017Active Projects: Implementation of new, hosted Grants Proposal Management System (Cayuse424)
Implementation of new, hosted Learning Management, Performance Management and Compensation Management system (Plateau / SuccessFactors) Past Projects:
Blackboard Stabilization Project
BI report development project for Research Grants across AU (Microstrategy)
Designed and Built PMO Team Site Collection (SharePoint 2007)
Wireless Network Upgrade for the entire AU campus (802.1x; Aruba Networks)
E-mail stabilization project (Lotus Notes)
Implementation of the University's new business development (gifts / donations / charitable contributions) management module into its existing ERP (Datatel's Colleague)
Selection and implementation of a business intelligence (BI) reporting tool (Microstrategy) which will use the existing oracle-based data warehouse data to provide the university executives with dashboard-level information Additional initiatives include establishing and growing a Project Management Office (PMO) roadmap as well as implementing the first iteration of an SDLC into the AU IT Organization
The George Washington UniversityInformation Systems and Services
Oct. 2005 - Dec. 2008
The George Washington UniversityProject Manager
Oct. 2005 - Nov. 2008Project Manager on HP Project and Portfolio Management Suite (PPM) Implementation across IS organization, including creation and development of project request / proposals as well as full project life cycle workflow; promote central PMO across IS to better utilize and optimize University resources
Additional key projects have included: Data Warehouse, Online Benefits System Enhancements, Vignette Web Portal Application Deployment, Employee Online Direct Deposit Notification (Easy View Paperless Pay Check), GW-WWW Failover and DR, Remedy Server 6.0 Upgrade, Kintana 6.0 Upgrade (formerly Mercury ITG, now HP PPM), EAS Web Failover and DR, Financial Assistance Document Imaging and Decision Support Solution
Continuously promoting communication across various IS sub-groups, including Applications, Operations and Infrastructure, and Services; occasional direct support to the VP and CIO on specially assigned projects
The George Washington UniversityEnterprise Systems Project Manager
May. 2003 - Oct. 2005
The George Washington UniversityEnterprise Systems Project Manager
May. 2003 - Oct. 2005Coordinated project management efforts, and established cross-departmental processes to better forecast and manage the implementation and migration of information systems for the entire organization.
Remedy Application: Co-authored "C3" Change Management solution, GWorld work request form, CFT Process
Managed the Data Center Server Move and Deployment Project (FB to VC), to include the creation and implementation of Data Center Management / Policies / Procedures / Standards
Server Information Security Project: managed delicate strategy of securing servers with sensitive information across the University collaborated with departments to migrate those systems into our secure datacenter environment
Created the charter and mission for the Account Management Office in place today
Developed a policy creation, approval and tracking tool and created a central location for policy storage, through the Remedy Action Request System Initiated an effort to formalize a licensing management process Created and Implemented a New Project Inception Process to improve department resource management.
Apptix Inc., LtdTechnical Account Manager / Implementation Specialist / Configuration Management
May. 2002 - Dec. 2002Responsible for Technical Support and Account Management of Hosted Messaging customers. Assured customer Service Level Agreements were consistently met. Project Manager during customer migrations to provide most up to date messaging platform, including customer migration project which moved 750 customer accounts to an Exchange 2000 environment with an Outlook 2002 client platform Responsible for Configuration Management process; Managed Request for Change and Root Cause Analysis processes; increased understanding and awareness of IT changes through structured process of change requests and impact analysis
The CIT GroupSystems Facilitator
Jan. 1999 - Dec. 2001
CIT Credit Groupa member
Jan. 1998 - Jan. 2001
CIT Credit GroupBusiness Systems Analyst / Systems Facilitator
Aug. 1997 - Oct. 2001Project Manager for PC/Laptop Hardware/Software rollout/integration Managed and conducted development, testing, training and roll-out of new laptop platform to sales force community; improved sales force efficiency Coordinated network integration project; allowed for creation of one integrated network with seamless messaging and organized network resource management
Redesigned and developed organizations Intranet site, to help align business divisions re-branding effort and to better support internal operational and external sales groups.
Newcourt Credit Group (a member of CIT)IT Help Desk Manager
Jan. 1997 - Jan. 1998Managed Help Desk team, servicing a user population of 1,000+ clients. Led Help Desk tracking software migration from homegrown application to Computer Associates Unicenter AHD Developed and implemented Standard Operating Procedures to service the entire organization
Conducted customer satisfaction surveys to user population; analyzed and communicated results to upper level management to continuously improve service quality Managed rollout and support of "remote control" software packages to user population; significantly reduced call resolution time
Coordinated rollout and support of software upgrades for field member/in-house members
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