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Work Background
ShyftOffTechnical Support Representative ISP Providers
Feb. 2024Florida, United States · RemoteISP Member Provider Help Desk Troubleshooting, Networking, Fiber, DSL, Cable TV, Streaming, Wi-Fi, and PC Troubleshooting, Numerous Ticketing Systems, Slacks, Teams, Turbo Tax Support, ASW, SRW, etc.
Harte HanksCustomer Care Representative
May. 2023 - Jul. 2023Florida, United States · Remote- Customer Service and Technical Support Representative
- Troubleshooting app services, TV streaming devices, phone related to app services, and other customer inquiry questions for Harte Hanks Client
- Basic & Advanced Video and Television App related Troubleshooting
Activus ConnectTier 2 Technical Support Web Ambassador
Jan. 2023 - Mar. 2023Remote
ConduentTechnical Support Specialist iOS
Apr. 2022 - Sep. 2022Remote
TranscomTechnical Support Specialist Tier 2
Sep. 2021 - Apr. 2022United States · Remote
InfoCision Management CorporationAccount Manager ISP Provider
Mar. 2021 - Aug. 2021United States · Remote
Will and The Word Music, Inc.Worship Arts Pastor
Jan. 2021United States · On-siteWorship Leader/Musician/Band for Will and the Word Worship Music, Christian Artist
Arise Virtual Solutions Inc.Customer Product Support Technical Support
Jan. 2020 - Jul. 2020RemoteSalesforce, Tax Cuts Jobs Act, Quickbooks Chat, Independent Business Owner for Arise Virtual Solutions and Turbo Tax Client during Pandemic, Coronavirus.gov Support
MaximusCustomer Service Representative
Oct. 2019 - Dec. 2019Riverview, Florida, United States · On-siteHealthcare, Medicaid, Medicare, Affordable Health Care Insurance quotes and guidance.
One Touch DirectInformation Technology Help Desk Analyst
Feb. 2019 - May. 2019Tampa, Florida, United States · On-siteBest Buy & Best Buy Corporate and Big Box, SNOW, KB, Active Directory, Sharepoint, Networking, Troubleshooting Hardware & Software
Liberty TaxTax Specialist
Oct. 2018 - Feb. 2019Brandon, Florida, United States · On-siteTax Specialist for Tax Cut Jobs Act change and Call Center Appointment Scheduler
Will and The Word Music, Inc.Career transition
Apr. 2013 - Dec. 2023Nashville, TennesseeStarted off as a beach 🏖️ bar gigged musician, came up with 3 bands from then April 2013 to do Indie Acoustic Alternative Worship with a Cajon. Wilton McKinley Glenn Music released 4 album 💿 that are now underground. Rebranded as Will and the Word Music 501(c)(3) Sep. 2022 and finished Worship Pop Album. Distributed all music Spotify, Amazon, iTunes, Pandora, etc. Such a great career to work in multi-media artist creator musician industry as I am sometimes gigged through contract work but mainly volunteer at church locally to support. Latest singles into album Will and The Word Worship Album 💿 Release 2023 02/14/23 3 years after finished MA in Theology from St. Leo began in the wake of the Pandemic 😷 Jan. 2020 and during the current Recession.
EXPRESSRetail Sales Lead
May. 2012 - Oct. 2012Destin, Florida, United States · On-sitePT Salas Lead Keyholder & New Trainee Coach. Closing manager
Wear-Tv 3 ABCProduction Technician
Nov. 2011 - May. 2012Pensacola, Florida, United States · On-siteBroadcast Production technician for Local Television Studio. Broadcast Camera Operator. Teleprompter Operator. Web Content Writer. Sports & Weather Video Editor. Audio Producer.
Cotton On GroupSales Team Lead
Mar. 2011 - Nov. 2011Destin · On-site
Blue Motion Media, Inc.Chief Financial Officer
May. 2004 - Aug. 2006Tallahassee, Florida, United States · On-siteMulti/media A/V, Video Producing, Audio Editing , Photography Digital, Graphic Design in the 850 Greater Tallahassee area, Website Content Management
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