Alan Talbert - Operations & Marketing Specialist, Consultant

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Work Background

Lowe's Companies, Inc.Dept. Supervisor, Plumb/Elec, MOD

Sep. 2019Pineville, North Carolina, United States• Manage a staff of 11 associate employees across four departments, including Fashion Plumbing, Rough Plumbing, Lighting and Rough Electrical. • Responsible for four departments, encompassing 13 of store’s 49 aisles, which generate more than 25% of revenue for this $50M store. • Exceeded sales plan by 124% in each of first three quarters of fiscal year 2020. • Recognized for achieving sales goals, product purchasing, merchandising, inventory management and staff performance. • Expertly manage customer projects, including recognition for personally handling processes, concerns and resolutions.

Lowe's Companies, Inc.Front End Department Supervisor

May. 2019 - Sep. 2019Indian Land, South Carolina, United States• Managed a team of 45+ front-end employees, including cashiers, loaders, customer service and order fulfillment to ensure fast, friendly and satisfying customer experience. • Collaborate efficiently with senior management on resource allocation, daily financial tracking, accurate receipts and deposits, including more than $45M annually passing through the store. • Developed and implemented in-store employee recognition program for all front-end associates. • Created a metric tracking system that increased store “likely to recommend” score from 80 to 92 in less than 60 days.

The Home DepotFront End Department Supervisor

Jun. 2017 - May. 2019Charlotte, North Carolina, United States• Responsible for the management of over 30 front-end employees, including cashiers, loaders, customer service and order fulfillment. • Collaborate efficiently with senior management on resource allocation, daily financial tracking, accurate receipts and deposits, including more than $35M annually passing through the store. • Recognized for increasing key store metric “likely to recommend” score from 78 to 89 in less than 60 days. • Awarded “Department Supervisor of the Month” in October 2018. • Acknowledged as six-time “Homer” performance award recipient by store and district leadership for customer satisfaction and performance excellence.

Self EmployedOperations and Product Marketing Consultant

Jan. 2014 - Mar. 2017Charlotte, North Carolina, United States• Led small businesses in establishing priorities, developing operations, marketing action plans, and evaluation for purchase by private entity companies. • Key responsibilities included auditing balance sheets, confirming assets, valuing inventory and hard assets at business locations. • Evaluated business operations to help identify ineffective processes in order to improve efficiency. • Introduced new product lines to minimize cost of goods and maximize profit margins. • Responsible for increasing profit margins of Green World Path by 19% through implementation of new pricing strategy and negotiation with suppliers. • Recognized for increasing new customer base by 15% for Mobley Drugs through customer engagement promotions, including donation to a local charity.

Organic Plant HealthVice President, Operations and Marketing

Apr. 2007 - Nov. 2013Matthews, North Carolina, United States• Responsible for management of day-to-day operations and executing vision/direction of company. • Collaborated efficiently with company president, as well as directors of manufacturing, distribution and marketing to ensure adequate production and supply of products. • Managed operation of two retail departments and 40 retail partners, who sold exclusive products at their retail locations. • Recognized for increasing seasonal sales by an average of 24% across all retail partners. • Led company through resourcing and rebranding project, which resulted in 24% reduction in raw goods, materials and packing costs, as well as an increase in profit margins by 9%.

Wheeler AdvertisingRegional Account Director

May. 2003 - Mar. 2007Charlotte, North Carolina, United States• Successfully led collaboration between retail dealers and agency team in order to deliver exceptional customer satisfaction and account management service. • Responsible for the leadership of communications and creative strategies for all clients. • Acknowledged for delivering incremental agency revenue of over 15% in 2003 and 10% in 2004.

Talbert MarketingOwner / Director of Accounts

Sep. 1992 - Mar. 2009Charlotte, North Carolina, United States• Responsible for all agency functions with primary focus on developing new business and maintaining high level contact and negotiation with all clients. • Managed marketing and promotions for a multi-unit family entertainment company with over 70 locations across the United States. • Increased client company market share by over 10%, with a 15% increase in gross profit. • Developed and led innovative creative strategy, resulting in over 18% increase in market share.

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