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Work Background
Lowe's Companies, Inc.Dept. Supervisor, Plumb/Elec, MOD
Sep. 2019Pineville, North Carolina, United States• Manage a staff of 11 associate employees across four departments, including Fashion Plumbing, Rough Plumbing, Lighting and Rough Electrical. • Responsible for four departments, encompassing 13 of store’s 49 aisles, which generate more than 25% of revenue for this $50M store.
• Exceeded sales plan by 124% in each of first three quarters of fiscal year 2020. • Recognized for achieving sales goals, product purchasing, merchandising, inventory management and staff performance.
• Expertly manage customer projects, including recognition for personally handling processes, concerns and resolutions.
Lowe's Companies, Inc.Front End Department Supervisor
May. 2019 - Sep. 2019Indian Land, South Carolina, United States• Managed a team of 45+ front-end employees, including cashiers, loaders, customer service and order fulfillment to ensure fast, friendly and satisfying customer experience.
• Collaborate efficiently with senior management on resource allocation, daily financial tracking, accurate receipts and deposits, including more than $45M annually passing through the store.
• Developed and implemented in-store employee recognition program for all front-end associates.
• Created a metric tracking system that increased store “likely to recommend” score from 80 to 92 in less than 60 days.
The Home DepotFront End Department Supervisor
Jun. 2017 - May. 2019Charlotte, North Carolina, United States• Responsible for the management of over 30 front-end employees, including cashiers, loaders, customer service and order fulfillment. • Collaborate efficiently with senior management on resource allocation, daily financial tracking, accurate receipts and deposits, including more than $35M annually passing through the store.
• Recognized for increasing key store metric “likely to recommend” score from 78 to 89 in less than 60 days.
• Awarded “Department Supervisor of the Month” in October 2018.
• Acknowledged as six-time “Homer” performance award recipient by store and district leadership for customer satisfaction and performance excellence.
Self EmployedOperations and Product Marketing Consultant
Jan. 2014 - Mar. 2017Charlotte, North Carolina, United States• Led small businesses in establishing priorities, developing operations, marketing action plans, and evaluation for purchase by private entity companies.
• Key responsibilities included auditing balance sheets, confirming assets, valuing inventory and hard assets at business locations.
• Evaluated business operations to help identify ineffective processes in order to improve efficiency.
• Introduced new product lines to minimize cost of goods and maximize profit margins.
• Responsible for increasing profit margins of Green World Path by 19% through implementation of new pricing strategy and negotiation with suppliers.
• Recognized for increasing new customer base by 15% for Mobley Drugs through customer engagement promotions, including donation to a local charity.
Organic Plant HealthVice President, Operations and Marketing
Apr. 2007 - Nov. 2013Matthews, North Carolina, United States• Responsible for management of day-to-day operations and executing vision/direction of company.
• Collaborated efficiently with company president, as well as directors of manufacturing, distribution and marketing to ensure adequate production and supply of products.
• Managed operation of two retail departments and 40 retail partners, who sold exclusive products at their retail locations.
• Recognized for increasing seasonal sales by an average of 24% across all retail partners.
• Led company through resourcing and rebranding project, which resulted in 24% reduction in raw goods, materials and packing costs, as well as an increase in profit margins by 9%.
Wheeler AdvertisingRegional Account Director
May. 2003 - Mar. 2007Charlotte, North Carolina, United States• Successfully led collaboration between retail dealers and agency team in order to deliver exceptional customer satisfaction and account management service.
• Responsible for the leadership of communications and creative strategies for all clients.
• Acknowledged for delivering incremental agency revenue of over 15% in 2003 and 10% in 2004.
Talbert MarketingOwner / Director of Accounts
Sep. 1992 - Mar. 2009Charlotte, North Carolina, United States• Responsible for all agency functions with primary focus on developing new business and maintaining high level contact and negotiation with all clients.
• Managed marketing and promotions for a multi-unit family entertainment company with over 70 locations across the United States.
• Increased client company market share by over 10%, with a 15% increase in gross profit.
• Developed and led innovative creative strategy, resulting in over 18% increase in market share.
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