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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨100%
Business Owner
📝100%
Influencer or Blogger
🧑💼100%
C-level Executive
Geos
🇬🇧100%
United Kingdom
Work Background
JoyallFounder + CEO
May. 2020Pleased to have founded and begun building a founding team to develop and release a new platform in loyalty rewards fit for the mobile generation. Watch this space.
AstraZenecaSnr UX Consultant
Mar. 2020 - Sep. 2021Melbourn, England, United KingdomTaking on a new and exciting project aimed at improving clinical trial outcomes.
J.P. MorganLead Service Design Consultant
Apr. 2019 - Aug. 2019Remote
VioletCo-Founder + CPO
Dec. 2018 - Apr. 2020Somerset, United KingdomBold new venture that has been in the works for a while now. A few twists and turns on the way, but finally in full swing. Seed investment in place. Legals sorted. Development underway. Pilot clients raring to go. Exciting times ahead for my partners. Good luck team!
Allianz Global Corporate & Specialty (AGCS)Product Management Consultant
Aug. 2018 - Mar. 2019Remote
VirtualstockHead of User Experience and Product Management
Jul. 2017 - Jun. 2018- Full product review - Healthcare and Retail Procurement (PIM, OMS, P2P)
- Competitor analysis (UX review)
- UX vision, strategy and roadmap development
- Company strategy and planning - UX and Product Lead
- Recruitment and management of UX programme team (6 people - user research, UX architecture, UI Design, Solution Architecture, Interaction Development, Back-End Development)
- Introduction of user research and testing
- Introduction of web analytics
- Brand guidelines definition and design
- Product management for platform deliverables
- Reskin development (~700 responsive pages)
- Agile coach - Kanban
- Hands on UX and design
Digital CatapultStrategic Product Innovation Consultant
Jun. 2016 - Apr. 2017- 'Things Connected' 18-month strategy to grow LPWAN development in UK
- 'IoTUK' 3-5 year strategy to grow IoT entrepreneurship in UK
Avios - Leaders in Travel RewardsStrategic Digital Innovations Manager
Oct. 2015 - Jul. 2017- Set-up and recruitment of Agile development team
- App replacement programme - research, design and proof-of-concept and full trial
- App product management - research, definition and design
- Numerous membership reward and offer initiatives - research, definition, design and consult:
- - Micro-transactions
- - Gamification
- - Social network for travellers
- Facilitation of a senior stakeholder workshops around digital currencies
O2 (Telefónica UK)Strategic Customer Experience Consultant and Product Manager
Jul. 2012 - Dec. 2015Slough, United Kingdom- Connected Car - IoT (Lead Consultant)
- Smart Home - IoT (Lead Consultant)
- Concept development for fixed web, mobile and wearable delivery
- 3-year Strategic Planning (Lead Consultant)
- Location based offer and content management - proof of concept, full trial (Product Manager)
O2 (Telefónica UK)Senior Customer Experience Manager and Product Manager
Jun. 2011 - Jul. 2012Slough, United Kingdom- Priority Moments (Lead CX)
- Priority Sports (Lead CX)
- Help at Hand (Product Manager)
- Introduction of Guerrilla User Testing
- Introduction of In-House Lab Testing
UservoxExperience Consultant
Jan. 2011United KingdomMy clients tend to look for strategic leadership in digital product innovation with an emphasis on the end-user experience and the ability to quickly resource and scale remote agile delivery teams. - App, Web and Cloud Service Development
- Loyalty Rewards / Digital Currencies
- Gamification
- Procurement / B2B Retail
- Consumer Retail
- Internet of Things (Smart Devices, Smart Home, Connected Car)
- Healthcare Services
- Financial Services
- Customer Service
- Search and Recommendations
- Social Engagement Initiatives
- Promotions I deliver clean, simple results, well thought-through, and use story-telling to engage stakeholders and team members alike, showing work in progress, with regular feedback loops to maintain support. Working with (past and present):
- AstraZeneca
- NHS
- JP Morgan
- Allianz
- B&Q, Screwfix
- Tesco
- O2 - Telefónica
- Orange - France Telecom
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