Requests
93Applied by 3
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Network Power<100 people
Roles
🔥75%
Startup Founder
✨62%
Business Owner
💸50%
Marketing
Geos
🇺🇸37%
United States
🇧🇪12%
Belgium
🇬🇧12%
United Kingdom
Work Background
Green Rooms Pacific, LLCCo-Founder and Investor
Sep. 2022Seattle, Washington, United States● Acquired commercial real estate investment property, managing a team of 3 employees and 10 contractors. ● Scoped and completed a 40k project within 8 months, increasing valuation by 200%.
● Implemented strategic cost-saving measures, reducing financing costs by 50%.
Expedia GroupProduct Manager II
Jun. 2022Seattle, Washington, United StatesContact Center as a Service (CCaaS) - Configuration Experience Collaborates with engineering, operations, and leadership to deliver multiple product roadmaps which serve to provide world-class Contact Center as a Service (CCaaS) through Expedia Group for our internal brand partners (Expedia.com, Expedia.ca, Travelocity, etc) and external partners. ● Managed platform product roadmap and strategy for omnichannel service, 25M annual call volume.
● Enabled self-service for the voice channel for 28 languages, driving 48% savings in agent assigned time
● Spearheaded cross-functional initiatives to enhance user experience
● Onboarded 8000 B2B accounts globally, leading to +15M cost savings via platform migration.
● Conducted market research of industry trends for development of innovative features and product improvements. ● Utilized A/B testing and data analysis to improve platform configurability, decreasing costs by 10%
● Proactively addressed pain points in service processes and improving platform configurability by 10%
Expedia GroupInfrastructure & Enterprise Engineer II
Sep. 2021 - Jun. 2022Seattle, Washington, United States
Expedia GroupSystems Administrator
Nov. 2019 - Sep. 2021Seattle, Washington, United States● Works with a global team to deliver enablement solutions and business automation for over 6000 users ● Delivers OKRs at an average of 174% of performance over 8 quarters
● Leads unification initiative across LOB to save 20% in development labor and 500k in vendor spend ● Designs automated workflow to save 700k in headcount and reduce claim payout time by 90%
● Collaborates with product manager to increase annual throughput on LODO work items by 200%
● Meets with business stakeholders to identify problem statements and design automation solutions
● Leads cross-functional workshop series for an engineering team improving technical skills by 41%
● Creates documentation in Confluence, utilizes Jira to manage development pipelines and epics
Professional Testing LabsProduct Manager
Aug. 2018 - May. 2019Medford, Oregon Area● Created and delivered on roadmap for initial accreditation unlocking 20M opportunity
● Collaborated with vendors to evaluate development options to meet business and reporting needs
● Managed team of 6 analysts, developed well-defined business processes, maintained documentation ● Administrator for CRM accounts, managed initial accreditation process, SOP authorship
● Established and managed workflow for large data sets ● Developed and validated methods including data management on analytical instrumentation Assists team with prioritizing and carrying out objectives for initial NELAC accreditation. Develops and validates methods by UPLC-PDA-MS and UPLC-MS/MS for environmental testing. Maintains performance and troubleshoots instrumentation including but not limited to Waters UPLC-MS, Waters ESI-LC MS/MS, Agilent AP-GC-MS/MS, Agilent GC-FID and Perkin Elmer ICP-MS.
Ecotest Interim Laboratory Director
Jun. 2018 - Nov. 2018Medford, Oregon AreaDevelopment and validation of testing methods and standard operating procedures (SOP) per TNI (NELAC) standards. Management of sample workflow and data submission for reports. Training laboratory technicians on sample testing procedures and daily instrument maintenance activities. Consults with state agencies to ensure laboratory compliance with environmental laboratory regulations. Maintains performance and troubleshoots instrumentation including but not limited to Shimadzu HPLC, Varian ESI-LC-MS/MS, Varian GC-MS/MS, Varian Headspace-GC/MS.
MylanChemist
Oct. 2017 - May. 2018Morgantown, West VirginiaPerforms sample preparation and collects data of record for production batches to meet and exceed weekly product release targets. Works with a team to prepare and analyze of samples and submit results. Investigates nonconforming data and participates in remediation projects. Abides by GMP, USP methods, and Mylan SOP. Focus on team development and a culture of laboratory safety and health.
Planet Density Foods®Salesforce Administrator
Aug. 2017 - Nov. 2019Greater Seattle AreaPerformed data cleanup and implementation of Salesforce
Established and maintained B2B and B2C relationships, tracked leads in Salesforce
Conducted business analytics to rapidly respond to market conditions and customer habits
PassChem®Founder
Jun. 2017 - Jul. 2019Greater Seattle AreaPassChem has one goal: to help you pass chemistry
Development of one-on-one chemistry tutoring program to accelerate comprehension and assimilation of chemical concepts and phenomena ● Salesforce Administrator in Classic org, designed and utilized email templates, managed contacts and accounts, created custom objects and fields, running reports and creating dashboards
● Implemented Lead and Opportunity scoring
West Virginia UniversityGraduate Student Researcher
Jan. 2015 - Dec. 2018Morgantown, WVCharacterization and optimization of novel Loeb-Eiber mass filter for field-portable mass spectrometric system
Developed control signals for ion filtering
Conducted mass filtering at high pressures (~0.2 Torr) for chlorinated hydrocarbons
Glow discharge mass spectrometry
Ambient methods
West Virginia UniversityGraduate Teaching Assistant
Aug. 2014 - Dec. 2017West Virginia UniversityTeaching Assistant for: CHEM 215 Introduction to Analytical Chemistry Lab
CHEM 111 Survey of Chemistry I Lab
CHEM 115 Fundamentals of Chemistry 1 Lab
CHEM 116 Fundamentals of Chemistry 2 Lab
FIS 660 Advanced Forensic Chemistry Lab FIS 493G Arson and Explosives Lab
Riversport School of PaddlingKayaking Instructor
Jul. 2014 - Sep. 2017Confluence, PAKayaking instruction, hydrologic curriculum development, and group dynamics
Planet Density Foods®Co-Founder
Apr. 2014 - Nov. 2019Greater Seattle Area● Developed and launched a national brand of innovative CPG food products in a 100B industry
● Raised 18k in capital through business plan competitions and obtained USPTO trademarks
● Established and maintained B2B and B2C relationships, implemented Salesforce CRM
● Hired and trained production staff, optimized workflows, standardized packaging and quality protocols ● Automated and optimized sales operations with Square POS and shipping integrations with webstore
● Conducted sales analytics to rapidly respond to market conditions and customer habits
● Grew sales to over 10k, developed beverage product lines which increased per unit margins by 300%
Appalachian State UniversityUndergraduate Research Assistant
May. 2012 - Jun. 2014Boone, NCMethod Development and Validation - Gas Chromatography Mass Spectrometry
Gradient Elution of Essential Oils in Hops Extracted via Steam Distillation Lab Management
Procurement of Funding for Research Materials
Comparison of Essential Oil Content from Hops grown in North Carolina and the Pacific Northwest (Willamette Valley)
Publishing in American Society of Brewing Chemists Journal
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