Tiago Ratto

DevOps Engineer @Caylent

Brazil✔️ ITSolution Integrator🧑‍🔬 EngineerSystem ArchitectBackend DeveloperSystem AnalystDevOpsTech SupportComputer engineer

As a Senior Cloud Engineer, I leverage my CCNA certification and Datadog, Linux, and network administration expertise to design and maintain reliable, scalable, and secure cloud platforms for our clients. I have over 15 years of experience in various IT fields, from software development and customer support to IT management and DevOps. I am passionate about creating innovative and multidisciplinary solutions that meet the needs and expectations of stakeholders and service owners. Curiosity and the opportunity to solve complex problems motivate me. I also enjoy coaching and supporting my peers to help them grow, develop their skills and careers, and make friends along the way. My professional goal is to ensure the high quality, performance, and reliability of the platforms that I participate in designing, implementing, and troubleshooting, as well as to document and improve the processes and best practices I follow.

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Work Background

CaylentSenior Cloud Engineer

Mar. 2023United States · RemoteMigrate multiple on-premise infrastructure and services to AWS cloud. Participated in designing and implementing large-scale CI/CD pipelines and resources. Modernized multiple medium size applications. Implemented and migrated observability solutions on large environments.

CaylentCloud Platform Monitoring Manager

Jan. 2021 - Feb. 2023United States · RemoteManage and support the Cloud Platform Monitoring 24/7 On-Call team, and a SRE team. Work with the team members on guiding their career development aligned with the team's needs. Identify and cover the client service observability gaps, creating the documentation and processes needed to support the platform. Design and maintain the ingestion, monitoring, alerting, and paging platforms, their processes, and documentation. Work alongside stakeholders and service owners on designedand implementation plans.

AcronisCloud Expert Support Engineer

Oct. 2020 - Jan. 20213rd Level Product support

IQ TecnologiaOwner / Solutions Architect

Feb. 2016 - Jan. 2021Pirassununga Area, BrazilConsultancy and advisory for corporate costumers on IT and Networking. SDWAN / Firewall services. IoT secutiry systems project and deployment. Video server and streaming deployment/support. Security systems deployment / training. Mobile and Web development.

Friis TelecomunicacoesR&D Manager

Sep. 2008 - Jan. 2016Pirassununga Area, BrazilInternal costumer support team management; ISP systems maintenance, management and development; connectivity projects development; new products and services development; monitoring tools development; BI tools management and development; infrastructure data and statistical tendencies analysis for growth planning; local and cloud IT Infrastructure management; implantation and integration of many business related systems.

CooperITTechnical Support Analyst

Dec. 2006 - Sep. 2008São Paulo Area, BrazilNestlé Internal costumer second and third level FTS Support, worldwide remote attendance. Tools development to speed up the problem resolution process.

Scope SystemsSupport Analyst

Mar. 2005 - Oct. 2006São Paulo Area, BrazilWindows Servers and IBM Informix Dynamic Server installation, maintenance and support; firewall management; backup routines; IT environment preparation to install the company’s ERP product.

FreelancerFreelance Web Developer / Sysadmin

Apr. 2002 - Feb. 2005São Paulo Area, BrazilPHP, Javascript, HTML, CSS development and web related technologies. Linux and Windows Servers admimnistration.

PS InformaticaTechnical Support Analyst

Mar. 2001 - Mar. 2002Pirassununga Area, BrazilUser support; network maintenance; hardware maintenance.

Radio Alarme Seguranca EletronicaDeveloper

Mar. 1999 - Feb. 2002Pirassununga Area, BrazilWEB/PHP, Delphi, C development.

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