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Work Background
SETS INTLIT Support & Administration
Jun. 2024Lebanon, BeirutManage and resolve incoming support requests via ServiceDesk Plus, consistently meeting service level
agreements for hardware, software, and account-related issues with high efficiency.
• Administer Windows servers by performing installation, configuration, patch management, and routine
health checks to ensure data integrity and system uptime for the organization.
• Oversee Active Directory user accounts, manage group policies, and configure shared-folder permissions
to maintain security and control access to network resources.
• Utilize ManageEngine tools like OpManager and Desktop Central to monitor network performance,
automate software deployments, and generate compliance reports for IT audits.
• Provision and support Google Workspace accounts, configuring Gmail routing, Drive sharing settings,
and enforcing security policies such as two-factor authentication for all users.
Lebanese American University - LAU -IT Support Specialist
Aug. 2022 - Apr. 2024Lebanon, Beirut• Installed and configured a wide array of computer hardware and licensed software, including Autodesk,
Adobe Creative Cloud, and Microsoft products across the campus.
• Monitored and maintained university systems and networks, performing periodic check-ups on all
computers and hardware to ensure they remained up-to-date and functional.
• Coordinated with the network team to configure IP addresses and subnets for new devices connecting
via Cisco IP phones, managing access to specific software.
• Performed routine maintenance and troubleshooting for a large fleet of printers and scanners, ensuring
their availability for students, faculty, and administrative staff.
• Resolved a wide range of technical issues for users, from simple software errors to critical operating
system crashes and complex hardware performance problems.
freelanceIT Support
May. 2021Lebanon, Beirut• Diagnose and expertly resolve diverse hardware, software, and network problems for a wide range of
individual and small business clients with high satisfaction.
• Utilize remote access tools to efficiently troubleshoot and resolve customer issues directly on their
devices, minimizing the need for on-site visits and delays.
• Provide specialized services including custom PC building for gaming and professional use, component
replacement, and secure configuration of home and small office networks.
• Successfully perform data retrieval operations for clients who experience data loss, recovering critical
personal and business files from failing or damaged storage devices.
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