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Network Power<100 people
Roles
✨70%
Business Owner
💸50%
Marketing
🔥30%
Startup Founder
Geos
🇬🇧70%
United Kingdom
🇩🇪10%
Germany
🇮🇱10%
Israel
Work Background
Bytize IncHead Of Operations
Mar. 2017Chennai Area, IndiaProduct Management: Discover user pain points, needs and market trends. Work with product owner to convert the business requirements to user stories. Align the team around a product road map. Delivery Management: Collaborate with enterprise, premium and white label clients to understand their business requirements. Work on resource allocation to estimate the cost involved and commit delivery timelines. Coordinate with the clients, internal departments and service providers to deliver the product/service. Employee Management: Hire and train employees by providing insights of the business. Direct the activities of IT technicians to meet the requirements and solve issues of the end customer. Policy Management: Developing help desk SLAs, user guide and tutorial videos. Implementing policies and procedures for members of each department and end users. Business Partner Management: Collaborating with business partner companies, understanding and implementing their business needs, training and assisting for product launch. Vendor/Service Provider Management: Coordinate with the vendors and internal departments to build the services. Service providers include payment gateways, bitcoin payments, SMS providers, food delivery aggregators, delivery partners, telephony services, etc. Revenue Planning: Collaborate with CEO, MD, accounts, sales and marketing team to derive the actual and projected revenue/expense to make changes to the existing revenue model, plans to expand the business and hire employees for new/existing roles. Customer Success: Coordinate with customers and internal teams to make sure the services are delivered successfully. Understand customers business, guide on effective use of existing features, encourage business expansion by up-selling the add-ons to retain the customers and reduce the churn rate. Escalation Handling: Resolving help desk escalations by directly assessing the situation and devising a solution to the customers problem.
PosBytzFront End Developer
Oct. 2016 - Feb. 2017Chennai Area, Indiahttps://posbytz.com/
CES Technology Services Pvt LtdUI Developer
Jul. 2014 - Mar. 2016Chennai Area, India* Built applications using HTML5, CSS3, Javascript, Jquery, Raphael js, Bootstrap and Angular.
* Development of disability friendly web pages using ARIA, front end functionalities and statistical simulations using SVG.
* Monitor team's performance, allocate work to team members and train freshers. Set coding standards and guide team members during emergencies.
* Release management, handle offshore and daily SCRUM calls.
Fuzion ProCo-Founder
Jan. 2013 - Jul. 2014Chennai, Tamil Nadu, India* Co-Founded the company along with 2 others. Developed two products, Tastebudz and Electronic Menu for restaurants. * Tastebudz is a restaurant listing and review system integrated with tastebudz loyalty program that recommends a dining place and tracks dining patterns to offer discounts and coupons to the users. * Electronic Menu provides a fine dining experience enabling an user to place orders, review/rate, watch food preparation videos and discover local food.
Tata Consultancy ServicesFront End / UI Developer
Sep. 2012 - Jun. 2014Chennai Area, India* Done detailed research on "Gamification" and built a Gamified Insurance Agent Portal for Insurance Companies as a TCS Solution Accelerator.
* Development of Supply Chain Management application using Backbone framework for Motorola First Phone Device (MC75).
* Enhancement of www.diy.com Front end design.
Tata Consultancy ServicesOracle Apps
Nov. 2010 - Aug. 2012
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