InStrideData & Platform Engineering Manager
Jul. 2022 - Jul. 2023St Louis, Missouri, United States• Hired to generate a unified and accurate picture of user engagement data sets, rebuilding customer trust and boosting the user base by 48%.
• Transformed operational data into a cohesive analytics platform, enhancing data quality by 29%, which elevated customer experience and expanded existing accounts.
• Securely incorporated sensitive financial data into the analytics framework, enhancing forecasting and saving 205 analyst hours monthly.
• Integrated user behavior data into a unified analytics picture, yielding insights that reduced development costs by 21%.
• Harness customer dashboard analytics to showcase program success patterns, driving a 26% surge in contract renewals.
• Created and launched a billing system that scaled recurring monthly billing from 25 to 3,000 customers.