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Work Background
OggCSM- NetSuite Functional Consultant
Nov. 2022Ensuring all project tasks or support cases are responded to within the Service
Level Agreements.
Accurate recording of communication pertaining to the client's issue and its
resolution.
NetSuite Support Tasks
Respond to customer calls and provide immediate assistance for urgent
requests.
Communicates regularly with the manager on the status of each case or task.
If a problem is related to a product defect, communicate with the technical
support team, make a requisition, and ensure the necessary follow-up.
Provide end user application and functionality support, by telephone, email or
remote connection.
Ability to setup and replicate customer’s issues in a test environment, and
effectively document the problem.
Plan, manage and communicate the progress of the cases, weekly support
updates to end customers.
NetSuite customization and consulting
HubSpot, Celigo & Big Commerce Support
Other General Support & Development Duties
Advocate for our customer and take necessary actions to achieve desired
outcomes.
Drive retention and ongoing value to our mid-market customers by
understanding customers’ business needs and helping them succeed utilizing
Oracle NetSuite’s products.
Support or respond to any alerts, red flags or account poor health, account
escalations.
Customer renewals for continued annual recurring revenue. Continued customer
follow-up and interaction can help avoid last minute surprises.
Ensures all required methodologies and processes are followed in accordance
with the standards set forth by Ogg.
Work closely with Account Management to promote Product and service
expansions to increase customer lifetime value (CLV) of our customers.
OracleSenior Functional Consultant
Sep. 2020 - Dec. 2022Document and validate customer’s business requirements and map to NetSuite
functionality
Configure/customize NetSuite application to meet customer’s business
requirements
Document solutions and contribute to solutions repository
Performs standard duties and tasks with some variation to implement Oracle
products and technology to meet customer specifications.
FieldCore Service Solutions International LLCAccountant I - Intercompany Team
Jun. 2019 - Sep. 2020SAP ECC 6.0
Client - (AIM, America, Asia, Europe)
Intercompany
Perform cost analysis and calculate accruals
Account Reconciliation (Quarterly)
Account Reclass
Migrate invoices from Oracle to SAP system
Payment unblocking
Audit Confirmation
Closing Adjustments
Due to/ Due From reconciliation
Sta. Clara International CorporationProject Cost Accountant
Jun. 2018 - Jun. 2019NAV System
Monitoring of Expenses, advances
Cost Variance Reconciliation with the Project cost
Initial Financial Statement Reporting
Cost Mapping reporting of the project to be submitted to Central Office
Planning, Budgeting and Forecasting
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