Michaella Cailipan - NetSuite Functional Consultant, OGG Solutions

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Work Background

OggCSM- NetSuite Functional Consultant

Nov. 2022Ensuring all project tasks or support cases are responded to within the Service Level Agreements. Accurate recording of communication pertaining to the client's issue and its resolution. NetSuite Support Tasks Respond to customer calls and provide immediate assistance for urgent requests. Communicates regularly with the manager on the status of each case or task. If a problem is related to a product defect, communicate with the technical support team, make a requisition, and ensure the necessary follow-up. Provide end user application and functionality support, by telephone, email or remote connection. Ability to setup and replicate customer’s issues in a test environment, and effectively document the problem. Plan, manage and communicate the progress of the cases, weekly support updates to end customers. NetSuite customization and consulting HubSpot, Celigo & Big Commerce Support Other General Support & Development Duties Advocate for our customer and take necessary actions to achieve desired outcomes. Drive retention and ongoing value to our mid-market customers by understanding customers’ business needs and helping them succeed utilizing Oracle NetSuite’s products. Support or respond to any alerts, red flags or account poor health, account escalations. Customer renewals for continued annual recurring revenue. Continued customer follow-up and interaction can help avoid last minute surprises. Ensures all required methodologies and processes are followed in accordance with the standards set forth by Ogg. Work closely with Account Management to promote Product and service expansions to increase customer lifetime value (CLV) of our customers.

OracleSenior Functional Consultant

Sep. 2020 - Dec. 2022Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize NetSuite application to meet customer’s business requirements Document solutions and contribute to solutions repository Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

FieldCore Service Solutions International LLCAccountant I - Intercompany Team

Jun. 2019 - Sep. 2020SAP ECC 6.0 Client - (AIM, America, Asia, Europe) Intercompany Perform cost analysis and calculate accruals Account Reconciliation (Quarterly) Account Reclass Migrate invoices from Oracle to SAP system Payment unblocking Audit Confirmation Closing Adjustments Due to/ Due From reconciliation

Sta. Clara International CorporationProject Cost Accountant

Jun. 2018 - Jun. 2019NAV System Monitoring of Expenses, advances Cost Variance Reconciliation with the Project cost Initial Financial Statement Reporting Cost Mapping reporting of the project to be submitted to Central Office Planning, Budgeting and Forecasting

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