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Work Background
AmeySenior Information Technology Engineer
Jun. 2021Liverpool, England, United Kingdom
AmeyInformation Technology Generalist
Aug. 2019 - Jun. 2021BicesterWorking with the eMIS team, providing ICT services and support for a global provider of construction-type vehicles to British public sector customers and ventures around the world.
HemmersbachSenior Field Service Engineer
Jun. 2019 - Aug. 2019OxfordshireHP printers and computers break/fix engineer.
MAGNA EXTERIORS (BANBURY) LIMITEDSenior Support Engineer
Feb. 2019 - Mar. 2019Banbury, Oxfordshire, United Kingdom
STONE COMPUTERS LIMITEDHardware Support Specialist
Jan. 2019 - Feb. 2019The MidlandsShort contract as a Field Break/Fix Engineer
TripAdvisorDesktop Support Specialist
Jul. 2018 - Dec. 2018Oxford, United Kingdom
The Sixth Form College Solihull1st - 3rd Line ICT Specialist
Feb. 2018 - May. 2018SolihullContract role to pay the bills! But it has broadened my experience and exposure to Office 365 and Azure administration.
Ministry of Justice UKWindows 10 Support Specialist
Sep. 2017 - Nov. 2017United Kingdom
WebbITSM LtdManaging Director
Sep. 2016 - Jan. 2018BanburyResponsible for running and maintaining a new start-up company. Establish myself as a Service Delivery & Management professional for all ITSM-based contracts. Compiling and organising business invoices and tax accounting. Ensure that experience and qualifications are up-to-date. Maintain the highest standards of competency and professionalism for all customers and ensuring the work provided for customers is appropriate and beneficial to them, and that they understand the processes and maintenance of said work to maintain a continuously improving IT/IS Service Delivery and Service Management resource.
BMW GroupInterim Workspace Solutions Operations Manager
Aug. 2016 - Jul. 2017Birmingham, United KingdomOn a 1 yr FTC to provide coordination and planning of office and production IS support for BMW's Hams Hall engine plant. This will include rollout and SCCM deployment planning as well as supporting the ITSM function on site.
ConfigitInterim Service Support Manager
Dec. 2015 - Jun. 2016Warwick, Warwickshire, United KingdomResponsible for redesigning the Warwick office's support function from a basic spreadsheet to an ITSM-recognisable support service, as well as providing ticket support for external customers, ensuring that the development teams were informed and aware of current situations and that customers were informed in a timely manner as to the progress of their reported issues
Samworth BrothersInterim ITSM Team Lead
Apr. 2015 - Sep. 2015Leicester, Leicestershire, United KingdomUndertaking 1st–3rd line ICT & Multi-media support, including Apple TV configuration, iPad setup and configuration, as well as Samsung media centre configuration. Server 2003/2008 maintenance. Subject Matter Expert for ITSM within Group IT, responsible for sanity-checking and implementing the ITSM Director’s strategic vision and business transformation plan. Responsible for documenting recovery processes and support instructions for business critical, essential and non-essential ‘business as usual’ services
Worksop CollegeSenior ICT Consultant
Nov. 2014 - Apr. 2015Worksop, Nottinghamshire, United KingdomUndertaking 1st–3rd line ICT & Multi-media support for an independent school including Apple TV configuration, iPad setup and configuration, SMART Board and Promethean Board set up and configuration, Server 2008/2012 maintenance, Outlook mail server, Active Directory and Group Policy administration, Windows 7 and 8.1 Professional support, Office 2010, 2012 and 365 support. Plus all software support for learning and teaching applications.
Leicestershire Health Informatics Service (LHIS)Rollout Engineer
Oct. 2014 - Nov. 2014LeicestershireRollout of replacement PAS in GP practices and Community Hospitals in Leicestershire
Caterpillar Inc.Level 2 Support Analyst
Aug. 2006 - Jul. 2014Leicester, United KingdomSupport Engineering Client Applications, CAE Support, Productivity Solutions Support, Desktop Support
CSCIT Contractor
Nov. 2003 - Apr. 2006Desktop Support, Network Administrator, Project Manager, Security Cleared
British ArmyLance Corporal
Jan. 1996 - Nov. 2003WorldwideSoldier and Military Clerk
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