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Work Background
APPGeese Inc.Founder
Oct. 2020Manila, National Capital Region, Philippines · HybridA SocioTechnoEnterprise building Advanced Platforms for Progress of underserved sectors of the economy focusing on Agriculture, Mass Mobility and Education as our core platform solutions.
The Freelance CIOOwner
Oct. 2020Pasig, National Capital Region, PhilippinesA Management Consultancy Firm providing Enterprise Technology Leadership for Micro-Enterprise. Based on 35 Years of Enterprise Experience that will help Micro-Enterprises in their Digital Journey and Innovation. Key Accomplishment : o (Freelance Executive) VP IT, Growing BPO (November 2022- December 2023) – Lead the
Technology Transformation from Technology Delivery to TechOps and Agile Transformation Practice
Globally. Restructuring Technology Processes, Modernizing Monitoring and Observability through
Automation.
o (Freelance Executive) VP IT, Leading Bank (September 2021- October 22) – Lead the Technology
Transformation from Technology Delivery to TechOps and Agile Transformation Practice for Asia.
Restructuring Technology Processes, Pivot to Hybrid Workplace through Cloud VDI Adoption and
Automation.
NuConnected TechnologiesChief Information Officer
Oct. 2020 - May. 2021Jakarta, IndonesiaFirst official Freelance Executive Role of a Digital Startup. #thefreelanceCIO @work Delivered a turnkey solution for a Digital Health Passport solution for the Indonesian Ministry of Health.
Developed Mobile APP to serve as a secured repository for PCR Test Schedule, Results and Integration
with Airports and Ports with embedded , Omnichannel Digital Customer Service Platform in 30 days.
TeleperformanceVP IT, Asia Pacific
Apr. 2016 - Dec. 2019Overall responsibility for formulation and execution of IT Strategy for Asia Pacific (China, Indonesia, Singapore, Malaysia, Thailand, Japan & Australia) ensuring alignment for IT Strategy, Security, Infrastructure, Applications, Solutions & Enterprise Architecture within Asia Pacific and Teleperformance Global Framework. Reported to the Group Level Division CIO based in the US. o Transformed APAC Technology Stack from Traditional IT to DEVOPS through Digital Transformation by implementing RPA/MLM/AI and HYBRID Cloud Solutions for Back Office and Contact Center Delivery for Key Clients; o Delivered the lowest Downtime Metrics Globally in Teleperformance for that last 36 Months;
o Led On-time Certification of APAC for BCRs, PCI 3.2.1 and ISO 27001:2013 for the last 36 months;
o Completed the APAC Hybrid Cloud Platform using AWS and Azure
o Implemented Software Defined Network (SDN) for APAC
o Reduced cost of IT Operations Expenses to 3% of Gross Revenue
o Digitally Transformed IT and Operations through Automation, AI, and MLM
- Established the Multi-Lingual Technology Center of Excellence & Shared Services in Penang, Malaysia
TeleperformanceVP IT Service Management & Asia Pacific Service Delivery
Mar. 2015 - Mar. 2016Overall responsibility for formulation and execution of Teleperformance IT Service Management strategy for Service Desk, Business Continuity Management, Asset Management & Capacity Planning. Functions as the Regional Technology Leader for IT Strategic Support, Security, Infrastructure and Architecture within Asia Pacific and ensures alignment with the Teleperformance Global Framework. Reports to the Division CIO. o Developed and Implemented IT Transformation Roadmap to align infrastructure, site selection, processes & procedures of Asia Pacific Locations for integration into Teleperformance;
o Established build standards for 4 new locations in Asia Pacific that helped grow capacity by 100%
o Localization of Teleperformance Tools into Simplified Chinese, & Bahasa for better adoption
Aegis LimitedVP Information Technology
Jun. 2013 - Mar. 2015Manila, PhilippinesOverall responsibility for formulation and execution of Aegis strategy for Infrastructure, Applications, Enterprise Security & Compliance, Business Continuity and Architecture within the Philippines. Reporting to the Global CIO. o Implemented IT Transformation Projects that helped reduce operational costs through virtualization, & consolidation ;
o Full Productionized Citrix 7.6 and deployed in the Philippines for Operations and Support Teams
IBMGeneral Manager, Global Hosting and Architecture Strategy Asia Pacific
Apr. 2011 - Jun. 2013Overall responsibility for formulation and execution of IBM GPS strategy for Hosting, Technology and Architecture within Asia Pacific and ensures alignment with the IBM Global Framework. Reports to the Global VP for Global Hosting & Architecture.
IBMGeneral Manager, Technology & Service Delivery
Oct. 2009 - Apr. 2011Overall responsibility for Goal Setting of the Philippines Technology & Delivery Team to support the strategic objectives of the organization that ensures overall efficiency and effectiveness of the Internal IT Infrastructure and Data Centers and delivery of IT Services and Applications for all CRM Centers. Reported to the Global VP for Technology & Service Delivery CRM. o Received the CEO Award for Excellence for contributions to cost management, transformation of the department and helping IBM become one of the most compliant vendors for the Largest Telecoms Company in the US (2010)
o Reorganized the IT Department to a Tiered Technology & Service Delivery Organization (2010) leading to reduced operational costs by 10% and 12% for 2009 and 2010 respectively
o Established and designed a Tier III+ (to be certified) Data Center that consolidated 14 Datacenters into 2 Key Hosting Locations o Migrated Voice and Data Infrastructure from ATM to IP Based Technology.
o Transformed the KRA’s and KPIs from being Technology focused to Client Value Focused : Uptime, CSAT, TTV, Compliance;
o Implemented virtualization technology to achieve cost avoidance of USD 1.1 Million in Hardware refresh costs;
o Initiated the foundation of the IBM Philippine CIO Council to introduce synergy across all subs;
o Transformed department to operate as a Shared services organization providing technology services to other IBM subsidiaries;
AIGChief Technology Officer/Senior Director IT
Apr. 2008 - Oct. 2009Overall responsibility for formulation and execution of Global Services strategy for AIG Business Processing Services. Regional Leader for IT Infrastructure & Application that provides support to the organization to achieve overall efficiency and effectiveness. Reported to the CEO.
• Worked closely with Global Marketing, Business Development and Operations to define and deliver new products and enhancements to bring to market; o Designed and Project Managed fit-up of 1,800 seats of contact center space; o Designed a Tier II and retrofitted existing IT facility to meet Tier II+ standards(to be certified)
o Co-designer in the next generation facility comprising 3,000 seats and a Tier III+ Data Center o Certified Shelter In Place Instructor/Auditor
o Transformed IT from being a cost center to become a shared service area that
was able to provide services to other AIG Business Units.
AIGIT Director, Infrastructure & Applications
Oct. 2007 - Apr. 2008Overall responsibility for the efficiency and effectiveness of the Internal IT Infrastructure and Data Centers and delivery of IT Services and Applications for all O&O Centers in Manila; Reported to the Senior Director of Center Support Services. o Successfully passed AIG Internal SOX Compliance Audit
o Implemented AIG Physical Plant Management Policies conforming to IT Compliance
GXSInfrastructure & Applications Manager, Asia & the Pacific
Sep. 2005 - Sep. 2007Geography Leader responsible for the overall efficiency and effectiveness of the Internal IT Infrastructure and Data Centers and delivery of IT Application in all key locations for Asia and the Pacific - China , Japan , India , Australia, New Zealand , Singapore, Korea, and the Philippines. Reported to the Global VP for Infrastructure and Global VP for Applications. o Established the Global Enterprise Tier I Support Desk in Manila operating 24 x 7 to all GXS Employees across the globe with an YTD ave. Customer Satisfaction rating of 96%
o Piloted the implementation of a Corporate Service Management System for Problem and Incident Management.
o Established a Network and Client Service Tier II support team that designs, deploys, manages, and maintains all the Enterprise Network Services globally from Manila
o Architect and Project managed the implementation of the first production Virtualized Environment Clusters in key Data Centers of GXS.
o Project Managed the selection, deployment and fit-up of new offices and data centers in Hong Kong, Singapore, Sydney and Melbourne
o Project managed deployment of CISCO VoIP in key Asia Pacific Sites
o Reduced the Data Center Server density by 50% through virtualization technology with an annual cost reduction of USD 175,000.
o Hardened the Region's Connectivity through route diversity using alternative solutions to ensure High Availability. o Increased operational efficiency starting January 2006 by improving availability of infrastructure services in the region from less than 92% to an YTD ave. of 99.96%.
o Improved security compliance from less than 90% to an YTD ave of 96% since August 2006.
o Reduced the IT Expense annually by USD 125,000 est.
ITWIT Manager, Asia
Jan. 2000 - Sep. 2005Responsible for the overall efficiency and effectiveness of the IT Infrastructure and Data Center at all Asian Group Offices (Singapore, Korea, Philippines). Reported to the Global IT Manager. o Attained ISO Certified 14000:2000 and 9000:1998 Auditor
o Established a Continuity of Business Plan & Strategy
o Developed a Three Year IT Strategic Plan for the all Asian locations.
o Formulated and implemented an IT Employee Handbook, Policy, Orientation, and On-going IT Skills Training Program. o Established ISO Compliant Documentation of IT Best Practices & Procedures for each Business Unit. o Formulated IT Audit procedures & policies for all Asian locations.
o Project Leader for various proprietary IT solutions
o Managed the construction of a new Data Center at one Philippine unit;
o Cross functional stakeholder and Project Manager design, fit-up and commissioning of a 4,500 sq ft cleanroom critical facility (for Aeronautics and US Military Applications) completed on time and below budget;
o Contributed to annual IT Cost Reductions of USD 200K YoY.
JAZ AssociatesIT Manager
Aug. 1997 - Dec. 2000JAZ Associates A business management consultancy firm with over 100 years of business consulting practice. The organization provides services to clients from a diverse scope of industries. Specializing in project startup and management we guide companies through the complexity of start-up operations until business maturity. Responsible for the development and maintenance of the IT Infrastructure at all key Asian business and project offices. Reported to the Director of Field Operations.
JAZ AssociatesIT Administrator
Jan. 1995 - Jul. 1997Administered the company’s corporate computer network. o Transformed the internal dial-up WAN connectivity to Internet IPSEC VPN
o Migration to Microsoft Exchange from Lotus Notes Email Server
JAZ ComputersIT Operations Manager
Jan. 1991 - Dec. 1995Functioned as the Operations Manager to support the company’s Philippines operations
• Managed 10 technical service and support personnel for our US Brand Zircon Computers and other product lines. • Provided tech support management, systems analysis, design and setup for the IT requirements of corporate clients that included : • Function as the Technology Interface to Facilities Management Team to ensure facilities are technology ready (power, cooling, lighting, and communications) to receive deployment of computer and related equipment;
LaBelle ApparelAssistant MIS Manager
Jan. 1989 - Dec. 1991A pioneer in the Export Garment Industry, it prides itself with being one of the first acknowledged supplier of infant and toddler apparel exclusively sold by the top name brand retailers in the US such as Macy's, and Guess. Functions as the Lead Systems Analyst and Designer of the Company. Created the La Belle MIS System, making them the first computerized garments exporter in the Philippines. The MIS system was designed around Clipper and FoxPro. The system provides complete monitoring of the company's day-to-day workflow from materials purchasing, inventory control, export management, BOM, and disbursements plus payroll and personnel management
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