Raul Urzua - Cloud Engineer, Globant

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Work Background

GlobantCloud Engineer

May. 2019Santiago Province, Chile@LatamAirlines Account Consultant in multiple Cloud projects Migration to GCP PCI Compliance FinOps

Deloitte ChileSenior Consultant

Dec. 2018 - May. 2019Las Condes, Santiago Metropolitan Region, Chile

Soluciones OrionCloud Consultant

Mar. 2018 - Dec. 2018Santiago Province, Chile• Define, manage and execute consulting services while maintaining the registration and documentation of activities, and using the methodology and tools defined for project management. • Support the sale, managing business opportunities, proposals, pilots and presentations of the technologies that Orion Solutions offers. • Train the sales force in the technologies that Orión manages. • Stay updated, trained and certified in the technologies and solutions defined in their field. • Support the creation, structuring and sale of new Services and Solutions.

Soluciones OrionCloud Managed Services Leader

Jan. 2018 - May. 2018Santiago Province, Chile• Ensure the correct execution of the Recurring Services in compliance with the agreements, contracts, SLAs, KPIs of the IaaS clients. • Ensuring customer satisfaction for the services provided during the Post-Sale, acting as a main point of internal escalation, by IaaS Services. • Manage the quality and continuous improvement of the Managed Services, ensuring the correct adoption and use of the services and platforms contracted. • Ensure the fulfillment of the goal of churn / renewals / maintenance of IaaS clients, as well as ensuring the increase of consumption, new workloads of clients with Managed Services and / or the portfolio of their Technical Account Managers (TAMs) • Keep the efficiency, productivity and optimization of the resources under his charge, both human and technological; promoting the use of new products / technologies for the administration / management of their clients' platforms.

Soluciones OrionCloud Managed Services Technical Leader

May. 2017 - Dec. 2017Santiago Province, Chile• Manage customer's 2nd and 3rd level incidents and requirements. • Technically support the 1st level team. • Resolve and investigate the root causes (RCA) of the problems detected. • Maintain documentation and record of activities carried out. • Technically coordinate the activities of your work team.

Soluciones OrionCloud Infrastructure Consultant

Dec. 2015 - Apr. 2017Santiago Province, Chile• Lead, manage and execute the assigned projects ensuring the quality, efficiency and customer satisfaction (internal and external). • Maintain formal communication with the Client in relation to their projects (risks, compliance, deliverables, etc.). • Maintain and ensure compliance with the implementation methodology and project documentation, staying trained and certified in the solutions and technologies defined. • Lead conflict resolution and change controls. • Technically support pre-sales or consulting processes related to Cloud Infrastructure.

El MercurioProject Engineer

Oct. 2010 - Dec. 2015Santiago Province, Chile• Leader of software development projects. • Creation of own framework for system development. • Design and Development of production and management systems. • Training to different work teams. • Main technologies used: PHP, MySQL, .Net 4.5, Visual Basic 6, Visual Studio 2012, SQL Server 2008.

Asociación de Empresas de la V Región - ASIVAProject Manager Learning Virtual Platform

Mar. 2010 - Oct. 2010Viña del Mar• Design and Development of Internal Software for Contact Management. • Training and Implementation of Virtual Classroom (Moodle) for Training courses. • Creation of a web services platform. • Mailing campaigns for communications department, training, among others. • Web system of surveys to improve contact with the company's customers • Online Management Reports, for the aforementioned products. • SEO for the web www.asiva.cl through positioning on google.cl and use of Google Analytics, Google Webmasters Tools, among other tools.

Pontificia Universidad Católica de ValparaísoTechnological Consultant in INAV Project (Moodle)

Jan. 2010 - Dec. 2010ValparaísoOwnership of the technological coordination and consultant during the implementation of Moodle in undergraduate of the University (13,000 students, 3,000 classrooms).

e-MaginacionEntrepreneur and Founding

Mar. 2007 - Sep. 2010Viña del Mar, Chile• Formed the company and carried out web projects • Advised more than 40 companies in the Valparaíso region

FRAXEntrepreneur and Founding partner

Oct. 2003 - Mar. 2007Viña del mar, Chile• Founded FRAX when he was a University student • Manage and direct software development projects • Relevant achievements: take charge of the creation and formation of the company • In March 2007, he retires looking for a place to enhance his skills and deepen his knowledge in the web area

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