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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥100%
Startup Founder
👍100%
Sales & BizDev
🧨100%
Consulting
Geos
🇵🇹100%
Portugal
Work Background
CognizantTraining Marketing Delivery Specialist
Oct. 2023Lisbon Metropolitan Area• Accredit associates before moving a resource into production (both new joiner and existing
associate)
• Implement learning solutions to improve service delivery and Customer experience in support of
meeting/exceeding project SLAs
• Work closely with support teams (Quality, SME, Training, Practice) to improve processes and identify
areas for improvement
• Stay up-to-date with product knowledge to make eective recommendations for improved
performance as well as to identify product training needs for new product launches/changes
• Create training materials and SOPs in collaboration with other support teams
• Assist other support functions when needed, such as monitoring the queues to ensure all metrics
are met within the agreed timeframes; help associates with daily work tasks; conduct quality checks; and conduct periodical reviews for process adherence
CognizantCorporate Trainer
Jun. 2022 - Oct. 2023Lisbon, Portugal
O'Gilins Irish PubNew Media Manager
Dec. 2020 - Jun. 2021Lisbon, Portugal
CognizantSenior Process Executive-Data
Nov. 2020 - Jun. 2022Lisbon, PortugalData processing and monitoring
Hennessys-IrishPubNew Media Manager
Aug. 2020 - May. 2021Lisbon, PortugalResponsible for the creation of digital & physical content (social media posts, ads, event posters, photography, etc.), managing reservations and costumer support for the company.
LX Boutique HotelHotel Porter
Jul. 2017 - Nov. 2020Lisbon Area, PortugalHosting, welcoming and helping our guests arriving at the hotel during the entirety of their stay, from assisting with luggage to providing information about the city of Lisbon and its surroundings.
AwwwardsVolunteer
Feb. 2017 - Feb. 2017London, United Kingdom
Raul RdGFreelance Photographer
Aug. 2016 - Oct. 2023Lisbon Area, Portugal
TaemanaPost Producer/Video Camera Operator
Mar. 2016 - Aug. 2016Paris Area, FranceFiming, editing, dubbing, color correcting and other post production duties, varying with the projects.
AwwwardsVolunteer
Jan. 2016 - Jan. 2016Amsterdam Area, NetherlandsEvent assistant and Interviewer during the 3 days of the AWWWARDS conference in Amsterdam.
TearDust ProductionsPost Producer
Jul. 2015 - Jul. 2015Warwick UKGeneral assistance in the post production of their short Film Remains. In charge of cleaning up the final edit, adding and creating visual effects and rendering the final product.
TeardustPost Producer/Video Camera Operator
Jun. 2015 - Jul. 2016United Kingdom / FranceFiming, editing, dubbing, color correcting and other post production duties, varying with the projects.
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