Raul Rovina de Godoy - Freelance photographer, Self hired

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Work Background

CognizantTraining Marketing Delivery Specialist

Oct. 2023Lisbon Metropolitan Area• Accredit associates before moving a resource into production (both new joiner and existing associate) • Implement learning solutions to improve service delivery and Customer experience in support of meeting/exceeding project SLAs • Work closely with support teams (Quality, SME, Training, Practice) to improve processes and identify areas for improvement • Stay up-to-date with product knowledge to make eective recommendations for improved performance as well as to identify product training needs for new product launches/changes • Create training materials and SOPs in collaboration with other support teams • Assist other support functions when needed, such as monitoring the queues to ensure all metrics are met within the agreed timeframes; help associates with daily work tasks; conduct quality checks; and conduct periodical reviews for process adherence

CognizantCorporate Trainer

Jun. 2022 - Oct. 2023Lisbon, Portugal

CognizantSenior Process Executive-Data

Nov. 2020 - Jun. 2022Lisbon, PortugalData processing and monitoring

Raul RdGFreelance Photographer

Aug. 2016 - Oct. 2023Lisbon Area, Portugal

TaemanaPost Producer/Video Camera Operator

Mar. 2016 - Aug. 2016Paris Area, FranceFiming, editing, dubbing, color correcting and other post production duties, varying with the projects.

TeardustPost Producer/Video Camera Operator

Jun. 2015 - Jul. 2016United Kingdom / FranceFiming, editing, dubbing, color correcting and other post production duties, varying with the projects.

TearDust ProductionsPost Producer

Jul. 2015 - Jul. 2015Warwick UKGeneral assistance in the post production of their short Film Remains. In charge of cleaning up the final edit, adding and creating visual effects and rendering the final product.

O'Gilins Irish PubNew Media Manager

Dec. 2020 - Jun. 2021Lisbon, Portugal

Hennessys-IrishPubNew Media Manager

Aug. 2020 - May. 2021Lisbon, PortugalResponsible for the creation of digital & physical content (social media posts, ads, event posters, photography, etc.), managing reservations and costumer support for the company.

LX Boutique HotelHotel Porter

Jul. 2017 - Nov. 2020Lisbon Area, PortugalHosting, welcoming and helping our guests arriving at the hotel during the entirety of their stay, from assisting with luggage to providing information about the city of Lisbon and its surroundings.