Years of experience: 12

Help Desk SupportCustomer ServiceIT

Trust Score

Highly reliable; strong professional involvement.

60%
Rafal's Career Path
IT Specialist (on-site)Mar. 2023 -
Aug. 2024
ExperisIT Specialist (on-site)
Katowice, Woj. Śląskie, PolskaMultiple on-site support projects. Windows image deployment/Phone setup for new employees, device stock management, printer and network support (servers, switches), resolving any IT related issue. Connecting and maintenance of AV devices in conference rooms. Installation and configuration of computers used on production site (current inventers, production machines etc). WFH remote support – A...
On Site SupportMar. 2021 -
Dec. 2021
AT&TOn Site Support
Katowice, Woj. Śląskie, PolskaConnecting and configuration of switches and whole network in the new company office. Deployment and setup of Linux/Windows machines, HVD installation, tests and support. Resolving any technical issues on site and remotely. Administration of HP thin clients, SCCM, Active Directory etc. Assistance on OS image creation, Maintaining proper hardware invertory in internal system. Providing initial...
Dutch technical support engineerJun. 2020 -
Oct. 2020
Rockwell AutomationDutch technical support engineer
Katowice, Woj. Śląskie, PolskaConfiguring ethernet networks and routers/switches used in production plants. Assistance in Software configuration on client computers, troubleshooting networking connectivity issues between Allen Bradley Drives/PLC controllers, switches and video displays.

Rafal's Posts

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  • About myself

    With a decade of hands-on experience, I've excelled in service desks and on-site support. I led the training of the Indian Service Desk team, tackled complex issues, developed resolution guides, and managed major incidents, all while enhancing system administration.

  • Job Description

    I'm seeking a role that offers stability while allowing for new experiences. I aim to contribute my extensive technical support expertise to a forward-thinking company that values growth and innovation.

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