Years of experience: 16

EngineerCustomer ServiceC-level ExecutiveITConsultingChief Customer Officer (CCO)

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Nathan's Career Path
Delivery Portfolio LeaderJun. 2023 -
Present
Amazon Web Services (AWS)Delivery Portfolio Leader
United States, Atlanta• Stepped in to rehabilitate & grow AWS’s commercial healthcare line of business — serving as P&L owner, leading & scaling a multi-disciplinary professional services team, driving US solutioning & delivery, and consistently exceeding KPI targets, including achieving exceptional 9.73 CSAT & 9.85 CFF customer satisfaction scores. • Orchestrated critical turnarounds for 20+ Fortune 500 healthca...
Strategic National Practice Leader — North AmericaJan. 2022 -
May. 2023
Amazon Web Services (AWS)Strategic National Practice Leader — North America
United States, Atlanta• Promoted to scale previous regional success at the national level — resetting the vision & strategy and driving organizational change to realign individual personas & responsibilities, create a sense of team pride, and elevate delivery standards to maximize customer outcomes and transform / grow the AWS business. • Implemented transformational hiring, onboarding, ever-boarding, and early c...
Delivery Practice Leader — Southeast United StatesJun. 2019 -
Dec. 2021
Amazon Web Services (AWS)Delivery Practice Leader — Southeast United States
United States, Atlanta• Recruited into the market-leading cloud services provider to scale & lead its Southeast US delivery portfolio — building out the capabilities of the existing consulting organization to create a regional center of excellence and introducing optimized delivery & Agile program management practices to fuel business growth. • Redesigned, restructured, and scaled every facet of the function in t...

Nathan's Posts

  • How I can help you

    I guide organizations through digital transformations by leveraging data-driven frameworks. My approach optimizes resource use and automates decisions, ensuring teams adapt to new paradigms. Experience includes a 900% delivery increase at AWS and AI-enhanced models reducing errors by 43%.

  • People I am looking for

    Seeking enterprise tech companies facing transformation challenges, scale-ups needing structured frameworks, and firms integrating AI into operations. Ideal roles are VP/Director level, P&L focused, preferably in EMEA.

  • Experience & Cases

    Led healthcare portfolio redesign, boosting capacity by 900%. Managed Fortune 500 initiatives, turning challenges into $50M expansions. Scaled team from 5 to 60+, enhancing delivery consistency by 152%. Previous clients under NDA.

  • How to contact

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