Years of experience: 26
SingaporeVoice OverDatabase CoordinatorData Entry AssociateData Entry SpecialistData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Will's Career Path
Jul. 2024 -Present
WorkatoEnterprise Customer Success Manager
SingaporeAs an Enterprise Customer Success Manager, I ensure the success of high-value enterprise clients by understanding their business goals, creating tailored strategies, and providing ongoing support to optimise the use of Workato's platform.
Jun. 2022 -Jul. 2024
NintexRegional Senior Customer Success Manager and Team Leader, APAC
SingaporeAs the regional RPA leader, I guide both colleagues and clients through complex RPA landscapes. Driving revenue retention I deliver project success, offering innovative solutions, and being the go-to strategist for RPA-related queries. I led a "Tiger Team" of professionals from different divisions dedicated to bolstering customer retention. The team executed a strategy that I devised to deepe...
Jul. 2019 -May. 2022
Nintex RPA (formerly Kryon)Regional Customer Success Manager, APAC
SingaporeDuring my tenure at Kryon Systems (now Nintex), I managed a client and partner portfolio across APAC, driving revenue retention and growth. I specialized in fostering strong relationships, enhancing product adoption, and innovating customer onboarding processes. My tailored approach to the Asian market led to shorter onboarding times, increased revenue, and improved support operations, highli...