Years of experience: 12
EducationSoft Skills TrainerCustomer Retention SpecialistCustomer ServiceConsultingCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Janee's Career Path
Mar. 2022 -Jan. 2024
Aperture EducationRegional Success Team Lead - Midwest/Southeast/Mid-Atlantic/South
Proven Customer Relationship Building: Developed and nurtured trusting relationships with customers, resulting in a 158% increase in annual revenue retention and expansion.
Achieved a customer satisfaction rating of 90% or above.
Effective Team Leadership: Successfully led and managed a high-performing team, ensuring each member felt empowered, engaged, and supported.
Conducted weekly 1:1 mee...
Mar. 2021 -Mar. 2022
FEV TutorCustomer Success Manager (Academic Success Coach) - Southeast Region
- Managed strategic partnership development for over 40+ schools/districts. - Utilize a data-driven and analytical approach to problem-solving, utilizing KPIs for improved customer satisfaction.
- Schedule program design meetings to meet customer needs and resolve key concerns.
- Prepare documentation, reports, and logs to identify and manage sales metrics and support process-driven activitie...
Jul. 2020 -Mar. 2021
Anclote High SchoolInstructional Design Coach
Holiday, Florida, United States- Developed curriculum and learning materials to increase comprehension.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Utilized knowledge of industry best practices to improve upon existing training methods.
- Evaluated course performance to determine areas in need of improvement.
- Demonstrated knowledge of varied learning modalities.
- Imp...