Years of experience: 12

EducationSoft Skills TrainerCustomer Retention SpecialistCustomer ServiceConsultingCustomer Success Manager

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Janee's Career Path
Regional Success Team Lead - Midwest/Southeast/Mid-Atlantic/SouthMar. 2022 -
Jan. 2024
Aperture EducationRegional Success Team Lead - Midwest/Southeast/Mid-Atlantic/South
Proven Customer Relationship Building: Developed and nurtured trusting relationships with customers, resulting in a 158% increase in annual revenue retention and expansion. Achieved a customer satisfaction rating of 90% or above. Effective Team Leadership: Successfully led and managed a high-performing team, ensuring each member felt empowered, engaged, and supported. Conducted weekly 1:1 mee...
Customer Success Manager (Academic Success Coach) - Southeast Region Mar. 2021 -
Mar. 2022
FEV TutorCustomer Success Manager (Academic Success Coach) - Southeast Region
- Managed strategic partnership development for over 40+ schools/districts. - Utilize a data-driven and analytical approach to problem-solving, utilizing KPIs for improved customer satisfaction. - Schedule program design meetings to meet customer needs and resolve key concerns. - Prepare documentation, reports, and logs to identify and manage sales metrics and support process-driven activitie...
Instructional Design CoachJul. 2020 -
Mar. 2021
Anclote High SchoolInstructional Design Coach
Holiday, Florida, United States- Developed curriculum and learning materials to increase comprehension. - Developed and improved curricula, course formats and lesson presentations for diverse topics. - Utilized knowledge of industry best practices to improve upon existing training methods. - Evaluated course performance to determine areas in need of improvement. - Demonstrated knowledge of varied learning modalities. - Imp...

Janee's Posts

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    How I can help you

    I enhance customer retention and satisfaction for mission-driven companies. With over 17 years in SaaS and education, I address low engagement, streamline onboarding, identify upsell opportunities, and ensure technology is well-utilized.

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    People I am looking for

    Ideal Clients: • Mission-driven SaaS & EdTech • Startups needing customer success frameworks • Businesses with high-value relationships • Value-aligned teams prioritizing collaboration and customer advocacy.

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    Experience & Cases

    Achievements: • 15% increase in renewal rates • Scalable success processes serving 40% more clients • 25% rise in feature adoption. Clients: Aperture Education, Renaissance Learning, FEV Tutor, Hubspot.

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    How to contact

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