Experienced Customer Success Manager with 12+ years in education and 4 years in EdTech, specializing in team leadership, client engagement, and data-driven strategies to drive growth and retention. Proven track record of achieving measurable results, including a 158% increase in annual revenue retention as Regional Success Team Lead at Aperture Education. Skilled in analyzing KPIs, streamlining processes, and building strong relationships to exceed goals and ensure customer satisfaction. Based in Hawaii with a dedication to collaboration and impact, I bring a unique blend of leadership, innovation, and adaptability to deliver exceptional outcomes.More...