Kim Madler - Senior Director Customer Success and Support, Coldwell Banker

Years of experience: 21

ITEngineerProfessorCustomer ServiceConsultingEducation

Trusted by top professionals

MANOJ CHANCHAWAT
Sr Pricipal Product Manager @Veritas Technologies LLC
Verified
I highly recommend Kim Madler, a customer-centric engineering leader with exceptional skills in handling complex customer situations, prioritizing strategies, and leading teams effectively. Kim has e...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Kim's Career Path

Apr. 2023 -
Present

Coldwell Banker Surfcoast Realty Inc.Real Estate Broker Associate, General Manager

Florida, United StatesSales and management of luxury ocean front property.

Jun. 2022 -
Nov. 2022

DataCore SoftwareSenior Director of Customer Success

End to end customer experience - driving new sales and retention with engineering and product teams. Building out CRM and ISO organization for upsell/cross sell. Global responsibility for customer support, pre/post-sales deployment and upgrades, renewals, and product engineering. CSAT team score of near perfect, award-winning team.

Oct. 2021 -
May. 2022

DataCore SoftwareSenior Director Of Engineering

Global responsibility for Customer Engineering and Customer Technical Support. C-level escalation management, upgrade/patch engineers, builds, deployments. Award winning technical support team.