Years of experience: 8

Sales & BizDevMarketingConsultingBelgiumSales ManagerBusiness Development Manager

Trust Score

Highly reliable; strong professional involvement.

60%
Denis's Career Path
Global Client Success ManagerSep. 2023 -
Present
CHILI publishGlobal Client Success Manager
BelgiumI spearhead the development and implementation of customer success best practices, leading to an increase in process efficiency. Segmenting clients based on use cases, I conduct in-depth quantitative and qualitative analyses with a country and regional focus. This allows a thorough understanding of use case spread, revenue streams, and local challenges in product adoption. I develop and execu...
EMEA | Customer Success ManagerSep. 2022 -
Aug. 2023
LansweeperEMEA | Customer Success Manager
East Flanders, Flemish Region, BelgiumIn my role, I was the bridge between our customers and the internal team, ensuring that customer perspectives were always at the forefront of our operations. I effectively tracked and managed the priority, impact, and urgency of product issues and feature requests, aligning our efforts with customer expectations. This responsibility also involved coordinating team efforts to address these con...
Global Customer Success SpecialistMay. 2019 -
Sep. 2022
Morningstar SustainalyticsGlobal Customer Success Specialist
Bucharest, RomaniaI took on the critical responsibility of managing and retaining key Gold and Platinum Socio-Economic and Supply Chain clients, placing a strong emphasis on proactive churn management and customer retention strategies. My position as the primary point of contact for these clients meant I was pivotal in collaborating across various internal teams to significantly enhance customer experience and...

Denis's Posts

  • About myself

    Success-driven Client Success Manager with a strong analytical mindset and commitment to diversity and inclusion. Over 6 years of experience in managing high-value client portfolios, achieving 120% NRR, and reducing churn rates. Track record in elevating operational efficiency.

  • Job Description

    I am eager to find a customer success role that will challenge me and help me grow. I am open to joining start-ups, scale-ups, or established enterprises, where teamwork, entrprenurial mindsets and commitment to delivering excellence are the norm.

  • How to contact

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  • About myself

  • Job Description

  • How to contact

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