Years of experience: 14
💼 C-level Executive
Trust Score
Highly reliable; strong professional involvement.
Lucas's Career Path
Dec. 2022 -Present
Folha de LouroDiretor
Launched a carbon market startup and built resilient customer relations;
Led renewable energy (wind and solar) initiatives and drove carbon credits, resulting in over $200k in revenue growth in Q1;
Drive data-driven decisions, and measure key metrics like quality scores,
Customer Success scores, NRR, and CSA;
Designed and cultivated carbon credits in collaboration with the technical team, uti...
Nov. 2021 -Dec. 2022
project44Senior Customer Success Manager
Elevated customer support with seamless API integration, managing 24+ customers and executing 50+ implementations collaboratively;
Maintained a portfolio of 15+ CSMs with a GRR of 92%;
Drive data-driven decisions, and measure key metrics like quality scores,
Customer Success scores, NRR, and CSA;
Led operations for a 15% time-to-value reduction, prioritizing efficiency, resulting in a remarka...
Jun. 2021 -Oct. 2021
FourKites, Inc.Customer Success Manager
Enhanced global customer experiences, expanding in Latin America, resulting in a 7% revenue growth in a quarter;
Global expertise in navigating cross-border complexities, ensuring exceptional customer experiences worldwide;
Expanded Latin American supply chain onboarding, achieving 2% operational growth through strategic planning and global leadership.