About myself

Senior Leader with 9+ years in Global Operations for brands like Uber, Apple & Netflix. Expert in transforming BPO performance, delivering a 125% efficiency boost & 64% lower absenteeism. I leverage data to architect scalable CX strategies that drive measurable revenue impact.

Job Description

I seek a Strategic Leadership role to own global operations and vendor governance. I aim to drive business transformation by bridging the gap between data insights and execution. I specialize in building high-performance remote teams and delivering world-class customer excellence

How to contact

About myself

High-impact Customer Experience and Operations leader with 9+ years overseeing large-scale global operations. Expert in vendor governance, performance transformation, and operational execution across complex, high-growth environments. Proven success leading global initiatives in Quality and Project Management for major accounts such as Netflix, Apple, Uber (Mobility & Delivery) and Keeta. Specialized in turning around underperforming sites, aligning global quality strategies with revenue goals, and converting data into actionable insights. Key outcomes include 125% performance improvement, 64% absenteeism reduction, and 20% higher resolution rates through automation and process redesign.

Job Description

Seeking a senior remote role in Customer Experience or Operations leadership, offering flexible hours and a clear career path for growth. Interested in global, fast-paced environments where I can drive performance, optimize quality, and lead cross-functional teams to deliver measurable business impact.

How to contact